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Head of Operations | Chesterfield Royal Hospital NHS Foundation Trust

Posting date:	17 February 2025
Salary:	Not specified
Additional salary information:	£56,000 per annum
Hours:	Full time
Closing date:	20 March 2025
Location:	Chesterfield, S40 2HP
Company:	Chesterfield Royal Hospital NHSFT
Job type:	Permanent
Job reference:	6989297/166-RPC-6989297

Summary

The Head of Operations is responsible for ensuring the effective operational running of the
organisation to deliver a high performing organisation.
To provide strong operational oversight of the locality focused model (sectors) and be
responsible for the operational and transformational delivery of the financial and
performance-based targets.
To ensure resources are allocated to secure delivery of all performance, financial and
quality standards, ensuring services are provided by a trained, competent, and motivated
workforce.
Working closely with the Managing Director and Divisional Director to provide leadership
and support the strategic direction, developing alliances within health and social care to
make a positive contribution to Joined up Care Derbyshire aims and objectives.
To be responsible for leading on and delivering success across a number of key
programmes within Royal Primary Care. These programmes will be essential in ensuring
that the practices can deliver their primary objectives and targets over the years and will
encompass a range of topics including productivity and efficiency, transformation, clinical
effectiveness, quality and workforce succession planning.

MAIN DUTIES AND RESPONSIBILITIES
1. Leadership
 To promote Royal Primary Care’s mission, values, and strategic aims and objectives
and develop work streams that supports the delivery of this.

Compassion, Achievement, Relationships, Environment
 To create and develop a culture where staff are actively involved in the decisions to
provide cost-efficient, high quality and responsive services.
 To develop operational programmes of work to deliver Royal Primary Care’s strategic
objectives.
 To continually review and redesign services to meet the needs of the patients and
enable the organisation to achieve key performance indicators.
 To ensure the establishment and maintenance of good relationships and two-way
communication throughout the practice.
 To represent RPC at local stakeholders meetings, with commissioners, and other
providers as required.
 To deputise for the Managing Director for internal matters as necessary.
2. Strategy
 Working closely with the senior management colleagues be responsible for providing
medium to long term strategic thinking, being able to convert concepts into plans and
communicate these effectively to a wider audience.
 Contribute to corporate policy making and promote and support policy decisions.
3. Operational Management
 Have responsibility for the operational delivery of non-clinical primary care services
including the development of efficient and effective systems and processes. To
identify and escalate when performance falls below standards taking corrective action
to achieve national and contractual targets.
 To understand the contractual requirements for RPC and ensure that programmes of
work are developed and will deliver the necessary requirements. Where there are
shortfalls, ensure corrective action is in place.
 Is responsible for standards and associated performance. This includes the setting
and delivery of improvement trajectories to demonstrate a higher level of
achievement.
 Analyse and interpret a range of options in highly complex situations, making
judgements on corrective action to ensure the quality of care provided is the
outstanding, performance metrics are met.
 Working with the leadership team, contributing to and leading on specific service
redesign programmes and new ways of working which result in improvement in
performance and patient experience of the service.
 To co-ordinate the planning process with ensuring capacity plans are developed and
are sufficient to meet the demands placed on RPC.

Compassion, Achievement, Relationships, Environment
 Is responsible for the development, implementation and compliance of policies and
procedures relating to operational services across the organisation.
 Take responsibility for service KPIs and performance information and ensure reports
are produced, interpreted, and manipulated as appropriate.
 To ensure there are robust information and data protection arrangements in place
across the organisation.
 To manage the estates and facilities contract with DSFS to ensure RPC is compliant
with legislation and best practice.
 To operationally support collaborative working with other Divisions, Providers, and
associated Primary Care Networks.
4. Budgetary and Financial Management
 Is responsible for ensuring that Royal Primary Care has an operational plan that is
financially viable and sustainable through effective budgetary management and
adheres to the Trust’s Standing Financial Instructions (SFI’s) and schemes of
delegation.
 Is responsible for ensuring that day to day decisions and expenditure are risk based
and in line with the agreed financial plan.
 Where necessary support discussions with commissioners and other providers and
contribute to strategic commissioning decisions through participation in regional and
local networks.
 To support investments ensuring business plans incorporate activity, access,
financial savings, workforce, capital, clinical governance, and controls assurance
targets are developed and applied.
 To lead the day-to-day development, monitoring and delivery of cost efficiency
savings across the organisation.
 Authorised signatory status to the agreed level for purchasing, timesheets and
expense claims and employment contracts.
 Optimise opportunities for income generation or cost savings in line with RPCs
strategic objectives.
5. Human Resources and Development
 Is responsible for the line management for specific areas of authority, leading on any
recruitment, selection and induction of new starters under your management and any
related performance issues.
 To lead and engage staff across Royal Primary Care to ensure that there is a clear
vision which is translated into operational delivery and exceptional performance.

Compassion, Achievement, Relationships, Environment
 In conjunction with the primary care teams ensure that there is a robust workforce
plan in place, identifying short- and long-term plans for workforce requirements and
addressing such issues as recruitment and retention of staff to ensure a compliment
of qualified and able staff.
 Ensure the environment fosters a culture of engaged, motivated, and competent staff
who are equipped to do what is asked of them.
 To play a lead role in the leadership development of the management team, ensuring
that leaders and other operational staff employ a consistent and high-quality
approach to their work including the production of reports, business cases and plans,
and that these are completed within agreed timeframes.
 Manage nonclinical staff within the remit of the post, monitoring key workforce
indicators (sickness absence, turnover) that could affect productivity and work with
line managers and HR advisor to address areas of concern.
 Analyse current and future service activity and establish a workforce required to
ensure appropriate staffing skill mix for the service delivery plans and produce and
annual workforce plan.
 Working with the Divisional Director ensure clinical staff have appropriate
supervision, suitable job plans in place and all staff have an appraisal on an annual
basis.
 Is responsible for promoting the health and wellbeing of colleagues.
6. Risk Management, and Governance
 To support effective governance/performance meetings that co-ordinate the
management of the business.
 Ensure that operational staff employ a consistent and high quality approach that
meets the Fundamental Standards of Care (CQC) including the production of reports
to evidence best practice presented at the various meetings.
 To promote the routine, use of risk management processes within RPC ensuring that
actions identified in the risk register are translated into service delivery.
 To ensure that Royal Primary Care delivers compliant performance for external and
internally set standards.
 To ensure that services are provided to a consistently high standard and to provide
assurance that clinical governance is robust within the practices.
 Ensure any risks or significant adverse events (SAE) identified during handling an
incident, complaint or concern are aligned to the governance and risk management
systems, ensuring appropriate level of investigation and action within the agreed
timescales.

Compassion, Achievement, Relationships, Environment
 Utilise the analysis of complaints, incidents, concerns and patient feedback to learn
and improve services.
 To promote and facilitate the development of action plans for clinical audit, NICE
guidance and MHRA safety alerts.
7. General
 Professionally accountable to the Managing Director.
 To work with other Divisions of Chesterfield Royal Hospital NHS FT to foster strong
supportive relationships and support the achievement of overall Trust Objectives.
 To complete ad hoc tasks and projects at the request of the Managing Director and
Divisional Director.
 The post holder has a general duty of care for their own health, safety and wellbeing
and that of work colleagues, visitors and patients within the organisation, in the
addition to the specific risk management of clinical governance accountabilities
associated with the post.
 To observe the rules, policies, procedures and standards of Chesterfield Royal
Hospital NHS Trust together with all relevant statutory and professional obligations.
 To observe and maintain strict confidentiality of personal information relating to
patients and staff.
 To be responsible, with management support, for their own personal development
and to actively contribute to the development of colleagues.
 This job description is intended as a guide to the general scope of duties and is not
intended to be definitive or restrictive. It is expected that some of the duties will
change over time and this description will be subject to review in consultation with
the post holder

Trust Proud to CARE Values and Behaviours
Linked to the NHS constitution, Proud to CARE describes the behaviours the Trust expects
from every employee. The post holder will demonstrate a commitment to the values and
behaviours described below through their day to day practices with colleagues, patients and
carers.
What will success look like?
When we succeed we will have a hospital that is:
 Providing a sustainable range of complementary, clinically appropriate services;
 Accepted as a provider of high-quality care – in terms of clinical outcomes, patient
experience and safety;
 Recognised as a valued and engaged partner, delivering integrated and innovative
services in collaboration with others;
 Seen as one of the best health employers around by its staff and by others; and is
 Financially robust – with clear ambitions and confident of a secure future.


This advert closes on Friday 28 Feb 2025

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