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Reservations Supervisor
| Posting date: | 17 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 March 2025 |
| Location: | Greater London, SW5 9NB |
| Company: | Cycas Hospitality UK Ltd |
| Job type: | Permanent |
| Job reference: | ORG2206-CM1249810LonRS |
Summary
Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
We are looking for an ambitious Reservations Supervior who will support our Revenue and Sales teams.
Key Responsibilities:
Assist with loading and maintaining rates across reservation systems.
Ensure data accuracy and troubleshoot issues in PMS and other platforms.
Support sales and revenue teams with new hotel system setups.
Manage OTA channel connections, GDS rate linking, and booking engine updates.
Conduct rate audits and maintain hotel content across platforms.
Prepare reports, training materials, and assist with RFPs.
Provide exceptional support to internal teams and hotel partners.
What We’re Looking For:
Experience in the hotel industry, preferably in reservations or revenue management.
Knowledge of PMS, Channel Management systems, and GDS.
Strong analytical skills with attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Excel; additional tech skills are a plus.
Highly organised, self-motivated, and a great team player.
Fluency in a second language are desirable.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
We are looking for an ambitious Reservations Supervior who will support our Revenue and Sales teams.
Key Responsibilities:
Assist with loading and maintaining rates across reservation systems.
Ensure data accuracy and troubleshoot issues in PMS and other platforms.
Support sales and revenue teams with new hotel system setups.
Manage OTA channel connections, GDS rate linking, and booking engine updates.
Conduct rate audits and maintain hotel content across platforms.
Prepare reports, training materials, and assist with RFPs.
Provide exceptional support to internal teams and hotel partners.
What We’re Looking For:
Experience in the hotel industry, preferably in reservations or revenue management.
Knowledge of PMS, Channel Management systems, and GDS.
Strong analytical skills with attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Excel; additional tech skills are a plus.
Highly organised, self-motivated, and a great team player.
Fluency in a second language are desirable.