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Mental Health Care Support Worker
| Posting date: | 17 February 2025 |
|---|---|
| Salary: | £26,696.00 per year |
| Additional salary information: | £26696.00 a year |
| Hours: | Full time |
| Closing date: | 03 March 2025 |
| Location: | London, N18 1QX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9393-25-0099 |
Summary
Building relationships with patients to encourage trust, while listening to their needs and concerns Ensuring that the patient is the prime focus when making decisions about their care and wellbeing Assisting in the delivery of patient care as directed by the Registered Nurse Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected Implementing holistic, culturally sensitive, respectful, non-judgmental care from a pre-determined care plan for patients with a wide range of care needs Monitoring patients' conditions and the results of treatment Responding to distressed patients in a non-threatening manner and attempt to understand the source of their discomfort Helping patients manage their emotions through de-escalation techniques Organising activities aimed at occupying patients and helping to reduce their feelings of isolation whilst waiting in Horizon. Providing routine patient care duties at own discretion in accordance with Trust policies, protocols, and guidelines Participating in the taking and recording of observations under the direction of the Registered Nurse and report the results to the Nurse in charge Using initiative when responding to changes in a patients condition within own sphere of practice Recognising limitations and escalating concerns Governance, patient safety and quality Audit and monitoring Be able to provide assurance that Horizon and services are delivering safe, high-quality and cost-effective specialist care through audits and monitoring patient and staff experience and satisfaction. Work with Governance teams and other colleagues to share findings from audits for trust-wide improvement and be able to provide real-time feedback, share learning from incidents and develop, maintain and monitor action plans following investigations. Patient safety Contribute to: Ensuring good understanding of patient safety and the incident management system and implementing the NHS patient safety strategy and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles. Engage in the patient safety collaborative programme, responding to the patient safety agenda, developing new patient safety measurements, using the serious incidents policy, using clinical commissioning group (CCG) and regulatory levers to support patient safety improvements. Lead and support in using debriefing to stop and reflect after challenging situations. Be willing to participate in de-escalating or restraining according to the local Trust policy and national guidelines Consider removing any dangerous items that patients can utilise to harm self or others, such as lighters, any sharp/metal objects, shoelaces, any cables, razors, glass bottles, and so on. Safeguarding all people Have a full understanding of their duty to report safeguarding incidents to protect their patients, colleagues and community. Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk. Work collaboratively with the Trust Safeguarding teams Have a full understanding of the Mental Capacity Act and Deprivation of Liberty Safeguard and the Mental Health Law Environmental cleanliness and Infection Prevention & Control Be involved in improving the clinical environment to meet the requirements of the hygiene code and the Health and Social Care Act to ensure safety of patients, families and carers through: Oversee the domestic, clinical and non-clinical cleaning responsibilities in the areas and ensure audits are completed when and as necessary as well as formative rounds and peer review audits, checking and challenging practice. Ensuring the clinical areas are always in a clean state and any dangerous items, such as sharps, metal objects/cutleries, lighters, cans, and so on, should be removed from Horizon. Contribute to the environmental cleaning service-level agreement and cleaning schedules Contribute to embedding local compliance with IPC-related policy, such as the hand hygiene and uniform policies, which includes ensuring staff are bare below the elbow and hair is tied back when in the clinical area and supporting ward, department and service leaders and IPC in local outbreak management and action planning Patient experience and reducing health inequalities Be involved in the continuous improvement of patient experience and ensure positive outcomes of care include. Ensure patient experience (FFT, Inpatient and Outpatient surveys) are given to patients when appropriate. Understand operational performance relevant to your areas and work closely with seniors to continuously attempt to improve the service. Digital and information technology Be IT literate Care flow trained, but training is available Knowledge in using RIO but can be trained Education, training and development Participate in own training and professional development which could potentially open scope for higher band career progression Participate in quality improvement projects and networking with colleagues to share learning, peer support and participation in appraisals and identifying development needs and acting as a role model. Act as a professional/educational resource for all staff in the clinical areas within their remit To assist the Horizon RMN and manager/Sister/Charge Nurse in developing a culture that is challenging, stimulating, rewarding and supportive. Collaborative working and clinical effectiveness Team-working and the ability to play an effective part in a wider MDT. Take a lead role in ensuring patients receives effective clinical care every day and must lead their staff to deliver it, using measures, metrics and guidelines and sharing examples of good practice through networking. To create an environment that fosters good communication between patient and health care professionals, that meets individuals needs. Be an effective communicator and be a role model in liaising with the community and other members of the health care team. Provide support mechanisms for sharing good practice within the Department and Trust wide.