Out of Hours Call Handler
| Posting date: | 17 February 2025 |
|---|---|
| Salary: | £15 to £15.04 per hour |
| Hours: | Part time |
| Closing date: | 19 March 2025 |
| Location: | SE1 1UN |
| Remote working: | On-site only |
| Company: | Build Recruitment |
| Job type: | Temporary |
| Job reference: | 33825B-9788 |
Summary
Our of hours Call Handler
Hours: 00:00am-08:00am Wednesday and Thursday every week - 16 HOURS PER WEEK
Location: Home working
Type: Ongoing Temporary contract
Salary: £15.04ph umbrella rate
Job Summary:
We are seeking an out of hours Call Centre Operator to join our team and assist social housing clients in booking appointments. You will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services.
Key Responsibilities:
• Receive inbound calls from social housing clients seeking to book appointments for social housing repairs
• Provide professional and empathetic customer service w
• Use internal systems to accurately record and update client information, appointment details, and relevant all relevant notes. Ensure notes are detailed for the following morning.
• Assess client needs and determine the appropriate appointment type and availability.
• Liaise with engineers and operatives. Scheduling appointments
• Adhere to confidentiality and data protection policies to safeguard client information.
You must have expereince in a call centre enviornment and ideally have experience working out of hours.
Please apply today with your updated CV or call Leah Seber for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.