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Benefits Assistant
| Posting date: | 17 February 2025 |
|---|---|
| Salary: | £24,790 to £25,183 per year |
| Additional salary information: | LGPS Pension contributions |
| Hours: | Full time |
| Closing date: | 26 February 2025 |
| Location: | LE15 6HP |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Rutland County Council |
| Job type: | Permanent |
| Job reference: | RES/0225/31478 |
Summary
Are you looking for a new challenge? Do you have experience of working in a customer focused team? An opportunity has arisen for an enthusiastic individual to join the Customer Experience Team as a Benefits Assistant.
The Customer Experience team is responsible for the billing, collection and recovery of Council Tax & Business Rates, the administration of Housing Benefit, Council Tax Reduction, Blue Badges, financial assessments for adult social care fees, deputyship clients and customer services.
About you…
As a Benefits Assistant you will have:
• Good communication skills
• Good IT skills
• an eye for accuracy and attention to detail
• an understanding confidentiality
• excellent customer service skills and able to be tactful and sympathetic
• experience of working in a busy customer focused team/office
• Willingness to learn and develop new skills
About the role…
As a Benefits Assistant you will be the administrative support for the Benefits team. Duties will include:
• Scanning incoming post and uploading of electronic mail
• Indexing documents in workflow
• monitor and respond to email enquiries
• Updating databases
• Answering customers’ enquiries using different communication channels
• Ability to acquire and develop a working knowledge of rules and procedures
Benefits Assistant interviews will be held week commencing 10 March 2025.
Please be advised this could be subject to change, in which case we will give appropriate notice.
We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you’re interested in this role, we strongly encourage you to apply without delay.
Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. We welcome a conversation at interview about flexible working arrangements. As well as working from home, we feel it is important that you have opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.
Our offer to you:
We are committed to supporting and empowering our staff to be the best workers that they can be and that Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Kirsty Sanderson at ksanderson@rutland.gov.uk
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all of our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process please call us on 01572 720965 or email us at recruitment@rutland.gov.uk
Please be aware that in the event of a high volume of applications, we may close this vacancy before the advertised closing date.
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
The Customer Experience team is responsible for the billing, collection and recovery of Council Tax & Business Rates, the administration of Housing Benefit, Council Tax Reduction, Blue Badges, financial assessments for adult social care fees, deputyship clients and customer services.
About you…
As a Benefits Assistant you will have:
• Good communication skills
• Good IT skills
• an eye for accuracy and attention to detail
• an understanding confidentiality
• excellent customer service skills and able to be tactful and sympathetic
• experience of working in a busy customer focused team/office
• Willingness to learn and develop new skills
About the role…
As a Benefits Assistant you will be the administrative support for the Benefits team. Duties will include:
• Scanning incoming post and uploading of electronic mail
• Indexing documents in workflow
• monitor and respond to email enquiries
• Updating databases
• Answering customers’ enquiries using different communication channels
• Ability to acquire and develop a working knowledge of rules and procedures
Benefits Assistant interviews will be held week commencing 10 March 2025.
Please be advised this could be subject to change, in which case we will give appropriate notice.
We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you’re interested in this role, we strongly encourage you to apply without delay.
Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. We welcome a conversation at interview about flexible working arrangements. As well as working from home, we feel it is important that you have opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.
Our offer to you:
We are committed to supporting and empowering our staff to be the best workers that they can be and that Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Kirsty Sanderson at ksanderson@rutland.gov.uk
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all of our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process please call us on 01572 720965 or email us at recruitment@rutland.gov.uk
Please be aware that in the event of a high volume of applications, we may close this vacancy before the advertised closing date.
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.