Warning
This job advert has expired and applications have closed.
Deputy Director of Operations - Therapies & Psychology Services
| Posting date: | 13 February 2025 |
|---|---|
| Salary: | £74,290.00 to £85,601.00 per year |
| Additional salary information: | £74290.00 - £85601.00 a year |
| Hours: | Full time |
| Closing date: | 03 March 2025 |
| Location: | Wakefield, WF1 4DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9377-FCS4005 |
Summary
JOB PURPOSE: The Deputy Director of Operations is a key position within the Trusts senior management structure, and in conjunction with the Director of Operations, is responsible for the leadership, management and delivery of the programme of work. The post holder will contribute to the leadership of the Trust and be responsible for the delivery of service, quality, financial and other performance targets as determined by the Director of Operations and the Chief Operating Officer. The post holder is expected to ensure that they and their teams deliver the Trusts development, leadership, communications plans and objectives. In addition the post holder will be responsible for service, workforce and financial planning within relevant services and will work closely with other managers and clinicians to support Trust-wide objectives. The post holder is corporately and individually responsible for delivering the Trusts Values and Behaviours, strategic direction and business objectives. Professional To write departmental and implement Trust wide/departmental policies, procedures and guidelines. Maintain a professional appearance in line with the Trust dress code Uphold the Trusts values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the post holder, maintaining the public confidence Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact with in the course of his/her business Uphold the privacy and dignity of the patient and respect the equality of patients at all time Key Responsibilities Corporate Responsibilities Trust Strategy: contribute to the overall direction and leadership of the Trust so that the Divisions have a clear strategy and direction as the basis of corporate and clinical service business planning and prioritisation. Business Plans: contribute to the development and review of Business Plans and design, agree and deliver those plans to ensure that they are consistent with Trust strategy and direction, NHS priorities and stakeholder requirements and that the plans are successfully delivered in accordance with agreed internal and external measures of performance. Leadership: provide clear leadership, ensuring that performance is appropriately managed through an agreed performance management framework and that all staff are appraised and developed, in order to ensure an efficient, effective and engaged workforce. Also to act as a role model for the application of Trust values. Patient Satisfaction: ensure that patient services provided within the services are of a consistently high standard and that mechanisms are in place to achieve feedback from patients and this is acted upon and communicated. Continuous Improvement: lead and encourage the development of new and innovative practice across the services to ensure the continuous improvement of efficiency and effectiveness and the development of high standards of patient service and internal customer support. Risk and Governance: ensure that all regulatory and risk management requirements are satisfied and direct the development of systems and control processes which will establish safe and consistent service delivery and monitoring arrangements. Also ensure that remedial action is promptly taken where unacceptable risks are identified. Financial Management: ensure sound financial management in the Trust and the achievement of expenditure (capital and revenue) and income targets. People Management: ensure that staff are employed and deployed in accordance with employment legislation and Trust employment policy and the service contributes towards the ambition of the Trust to be an employer of choice. Emergency Arrangements: participate in the Trusts emergency and on-call arrangements, providing appropriate leadership in the event of unexpected service issues or major disaster in compliance with the Trust emergency planning procedures. Representing the Trust: act as ambassador for the Trust, ensuring that the needs and views of the Trust are fairly represented in external (including national and sector) forums and that opportunities are taken to enhance the reputation of the Trust and realise business development opportunities. Performance Management: oversee and monitor the delivery of high quality and safe patient services through robust performance management and reporting systems. Equality: exercise corporate responsibility for ensuring the equality and diversity agenda is delivered and monitored, including production of equality impact assessments for all new policies and major pieces of work. Confidentiality: in all matters ensure confidentiality of person identifiable information (PID) and in all other data related to the good reputation and viability of the Trust. Policies: ensure that the Trusts core policies are integral to, and embedded in working practices OPERATIONAL Secure the continuous improvement in day to day delivery of high quality efficient clinical and patient services, and appropriate service redesign where necessary. Provide the necessary management infrastructure and coordination to support the needs of the component parts of the services in operating within a business orientated organisation. Ensure the achievement of financial balance/surplus and that Cost Improvement Programmes and cash releasing efficiency schemes are delivered where relevant to the programme. Ensure the programme operates in accordance with employment legislation and Trust employment policy and good practice. Ensure effective clinical and corporate governance. Ensure all regulatory and risk management requirements are satisfied, including complaints and adverse incidents in accordance with Trust policy. Establish and maintain the highest standards of clinical and environmental hygiene to assure infection control standards and implement all statutory instruments e.g. Health Act 2006 (Hygiene Code). LEADERSHIP To work to ensure the delivery of all aspects of the programmes duties and responsibilities. Provide clear leadership ensuring that all staff are appropriately managed and developed and that they are efficient, effective, engaged and motivated. Develop and implement strategic and operational plans involving patients and other key internal and external stakeholders as appropriate. Within the Trust Business Planning framework work with the programme teams to prepare the services annual forward plan and capacity plans, in liaison with other services as relevant. Continuously review services to ensure they meet the Care Quality Commissions required actions and are cost-effective and meet public expectations in terms of appropriateness, quality and efficiency. Ensure that mechanisms are in place to seek the views and opinions of patients, carers and stakeholders and that appropriate consultation takes place in planning services and change. Ensure that clinical practice is culturally sensitive and promotes equality and diversity and that dignity and respect of patients and carers is treated as of paramount importance at all times. Lead the service in the resolution of concerns and issues from patients, staff and other internal and external stakeholders. Work collaboratively with other services in the development of service strategies. Contribute to the general management and strategic direction of the Trust through membership of internal and external groupings as required by the Director of Operations and Chief Operating Officer. Lead on the management of specific Trust functions for the Division as appropriate and required. Oversee and take responsibility for the planning and management of service changes linked to the programme in conjunction with corporate functions, Director of Operations, Divisional Clinical Director, Head(s) of Clinical Service and colleagues. MANAGEMENT In conjunction with the Director of Operations, Divisional Clinical Directors, Head(s) of Clinical Service and Assistant Directors of Nursing develop, implement and manage an effective service management structure based on efficient and productive work processes, performance management frameworks and within an agreed financial envelope. Ensure teams utilise available performance information to facilitate the monitoring of performance and identify opportunities for improvement, agreeing plans to improve service efficiency and quality. Develop the leadership, managerial and business capability at middle management level to bring about effective change. Establish and monitor effective communication systems within the services ensuring appropriate attendance, including corporate support functions Finance, HR and Information. Ensure that regular two way communications take place with all the staff in the services. Where necessary to efficient operational performance, implement redesign of services and appropriate clinical programmes of change to improve productivity in line with best practice recommendations. Ensure staff have agreed annual objectives which are measurable and tied to achievement of the Trust and Divisional Business Plans and that staff receive regular appraisals and have agreed personal development plans. Develop policies and plans in conjunction with the Heads of Clinical Service, Director of Operations and the Chief Operating Officer to ensure compliance with statutory obligations e.g. EWTD, Infection Control, Health and Safety and ensure they comply with the Trusts Policy Framework. Full description of duties can be found in the attached job description and person specification.