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This job advert has expired and applications have closed.
Housing Income Officer
| Posting date: | 13 February 2025 |
|---|---|
| Salary: | £20.02 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 14 March 2025 |
| Location: | Kensington, London, W8 7NX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5262715 |
Summary
What's involved with this role:
Temporary Housing Income Officer
K&C 5262715
Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 2-3 months. Please do not apply if you are seeking a permanent position.
Key Requirements:
Knowledge of public sector housing issues.
Knowledge of rent arrears issues and ability to implement arrears procedure to maximise client income
An understanding of the government’s agenda on homelessness and welfare reform.
Customer service experience with the ability to deal with clients in stressful situations in a firm manner
Experience of working in a financial environment and dealing with client income arrears and Housing Benefit recovery.
Experience of using computer packages including finance applications.
Experience of dealing and liaising with solicitors, advice agencies and client advocates
The purpose of the role is to be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service.
Key Responsibilities:
Deliver an Income Management (IM) service for the Council, encompassing all aspects of business-critical cash receipting, recalls, refunds, web payments, E-Forms, and income interfaces.
Work within a defined financial control framework to ensure controls are in place and adhered to over allocation of income and refunds/returns.
Work with internal services and external customers to ensure end-to-end queries are dealt with efficiently and effectively and maintain good working relationships with service providers and banks.
Monitor and report on any unallocated cash, under or over payments, and minimise the unallocated cash balance.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: K&C 5262715
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.