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Customer Service Advisor
| Posting date: | 12 February 2025 |
|---|---|
| Salary: | £25,000.00 to £30,000.00 per year |
| Hours: | Full time |
| Closing date: | 19 February 2025 |
| Location: | B774ED |
| Company: | The Best Connection Group Limited |
| Job type: | Permanent |
| Job reference: | TM433411 |
Summary
Our client, requires a Customer Service Co-ordinator/Advisor to work at its site in Tamworth. Duties include providing first class customer service by managing incoming calls and emails and will be the customers first point of contact. You will be required to answer queries and resolve problems accurately and efficiently. This is a varied role that will require you to respond to a variety of customer queries.
Our client offers Monday - Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm £25,000 - £30,000 pa (depending on experience) Company pension contribution Training & further education possibilities A friendly working environment in a growing, loyal multinational company retaining many family values. 25 days holiday plus public holidays Development opportunities Onsite car park Onsite canteen Key Accountabilities: You will be the first point of contact for customers seeking support from customer services either by telephone or email Collating information relating to customer queries including photos, plot numbers and order numbers and then create Customer Service tickets to ensure all customer queries are logged and actioned Co-ordinating the response to resolve customer queries liaising with various teams including commercial, production planning, transport planning and technical A willingness to go the extra mile to exceed customer expectations and provide excellent customer satisfaction Providing production and delivery dates to customers by responding to customer requests and also pro-actively liaising with the customers regarding production/delivery delays Emailing copy PODs to customers on request Providing call off information to customers on request Posting out fixing kits, paint, repair kits to customers when necessary Assisting with the planning of the Customer Service Engineers diary Providing Sales Order Processing cover including processing call offs, amendments, and seconding Key Experiences and Qualifications:
Ability to work as part of a team and on own initiative Customer service experience preferred but not essential - a natural ability to help, empathise and problem solve is essential Competency on all Microsoft packages Good listener and communicator - by, face to face, on the phone and by email Attention to detail Positive approach to the working environment Personal Attributes: Action orientated - Able to deal with problems in appropriate time frames Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal Ability to manage workload and prioritise accordingly High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Benefits & Requirements:
- Hourly rate as above (not age dependent)
How to achieve higher pay rate:
Proven practical skills or on completion of a Skills Test
All vacancies are available and correct at the time of posting. Some details may be subject to change.
Our client offers Monday - Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm £25,000 - £30,000 pa (depending on experience) Company pension contribution Training & further education possibilities A friendly working environment in a growing, loyal multinational company retaining many family values. 25 days holiday plus public holidays Development opportunities Onsite car park Onsite canteen Key Accountabilities: You will be the first point of contact for customers seeking support from customer services either by telephone or email Collating information relating to customer queries including photos, plot numbers and order numbers and then create Customer Service tickets to ensure all customer queries are logged and actioned Co-ordinating the response to resolve customer queries liaising with various teams including commercial, production planning, transport planning and technical A willingness to go the extra mile to exceed customer expectations and provide excellent customer satisfaction Providing production and delivery dates to customers by responding to customer requests and also pro-actively liaising with the customers regarding production/delivery delays Emailing copy PODs to customers on request Providing call off information to customers on request Posting out fixing kits, paint, repair kits to customers when necessary Assisting with the planning of the Customer Service Engineers diary Providing Sales Order Processing cover including processing call offs, amendments, and seconding Key Experiences and Qualifications:
Ability to work as part of a team and on own initiative Customer service experience preferred but not essential - a natural ability to help, empathise and problem solve is essential Competency on all Microsoft packages Good listener and communicator - by, face to face, on the phone and by email Attention to detail Positive approach to the working environment Personal Attributes: Action orientated - Able to deal with problems in appropriate time frames Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal Ability to manage workload and prioritise accordingly High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Benefits & Requirements:
- Hourly rate as above (not age dependent)
How to achieve higher pay rate:
Proven practical skills or on completion of a Skills Test
All vacancies are available and correct at the time of posting. Some details may be subject to change.