Order Processor
| Posting date: | 12 February 2025 |
|---|---|
| Salary: | £11.99 per hour |
| Hours: | Full time |
| Closing date: | 14 March 2025 |
| Location: | CF83 |
| Remote working: | On-site only |
| Company: | Thorn Baker Recruitment |
| Job type: | Temporary |
| Job reference: | DR - OrdProc - Caerp-11216 |
Summary
We are recruiting for a Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
• Working Hours - 8am - 4pm (30 mins unpaid break)
• Hours: Monday to Friday
Responsibilities?
• Using glazing start 250 programs, accurately register new glazing orders, P&A’s to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained to good working order
• Using Tess scanners, scan new orders, return order frames and paperwork for order entry
• Monitoring of the department. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
• Order package frames from suppliers, logging details and monitoring receipt
• To process all manual credits using AS400 and Salesforce tool
• To confirm the fax or manual order via AS400
• To retrieve paperwork and interrogate ordering process
• To enter new orders on the ordering system
• To generally assist with administrative duties as directed by the CRM Management team
• To respond and action all expeditor cases raised by CRM teams on Salesforce
• To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays
• To work Saturdays as needed by the business to service business needs
Must have Qualifications/Experience:
• Excellent PC and administration skill
• Good communication skills – confident
• Ability to work as part of a multi-disciplined team
• Previous Experience of having worked in a Customer services environment.
• Ability to work in a fast paced Enviroment
• Attention to detail
DESIRABLE:
• Understanding of optical principles
• Optical glazing experience preferred
Next steps:
Click APPLY NOW to send us your CV so that we can progress your application. When you’ve successfully registered and attended a walkaround/informal interview you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search
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