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ServiceNow Consultant
| Posting date: | 12 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 March 2025 |
| Location: | Leicester, Leicestershire |
| Remote working: | Fully remote |
| Company: | Virgule International Limited |
| Job type: | Contract |
| Job reference: | Vrg_2425_037 |
Summary
Reference: Vrg_2425_037
Job title: ServiceNow Consultant
This role focuses on configuring, implementing, and optimizing ServiceNow ITSM modules, CMDB, Service Portal, and Service Catalog. Key responsibilities include developing workflows, business rules, integrations, and ensuring system security through ACLs. This is a future opportunity with flexible employment options.
Key Responsibilities:
Design, configure, and implement ServiceNow ITSM modules (Incident, Problem, Change Management).
Administer and optimize the ServiceNow CMDB (Configuration Management Database).
Configure ServiceNow Service Portal and Service Catalog to enhance user experience and service delivery.
Develop and implement Business Rules and Client Scripts to automate business processes.
Utilize ServiceNow Workflow and Flow Designer to streamline operations and enhance workflows.
Implement Access Control Rules (ACL) to ensure security and access management.
Lead ServiceNow Integration Hub configurations to integrate external systems with ServiceNow.
Configure and manage MID Server for communication with on-premise applications.
Oversee Data Import, Transform Maps, and ensure accurate Discovery and Asset Management processes.
Implement and manage ServiceNow GRC (Governance, Risk, and Compliance) solutions.
Oversee Vendor Risk Management and integrate automated compliance tracking.
Manage Security Operations (SecOps), ensuring timely incident resolution and system security.
Implement Software Asset Management (SAM) for effective software lifecycle management.
Provide ongoing support for Change and Release Management, ensuring smooth system updates and new implementations.
Contribute to ServiceNow Project and Portfolio Management (PPM) initiatives and ensure alignment with business objectives.
Required skills and experience:
Extensive experience with ServiceNow platform including ITSM, CMDB, Service Portal, and Service Catalog.
Strong expertise in ServiceNow business rules, client scripts, workflow design, and flow designer.
Proven experience in ServiceNow integrations, using Integration Hub, MID Server, and LDAP/SSO.
Hands-on experience with ServiceNow Security Operations (SecOps), Asset Management (SAM), and Governance, Risk & Compliance (GRC).
Proficiency in ServiceNow reporting and dashboards, and Automated Test Framework (ATF).
Strong understanding of ServiceNow Orchestration, Mobile App Customization, and Multi-instance Architecture.
Experience with Project and Portfolio Management (PPM), Application Portfolio Management (APM), and Vendor Risk Management.
ServiceNow certification (CSA, CIS, or equivalent) is highly preferred.
Job title: ServiceNow Consultant
This role focuses on configuring, implementing, and optimizing ServiceNow ITSM modules, CMDB, Service Portal, and Service Catalog. Key responsibilities include developing workflows, business rules, integrations, and ensuring system security through ACLs. This is a future opportunity with flexible employment options.
Key Responsibilities:
Design, configure, and implement ServiceNow ITSM modules (Incident, Problem, Change Management).
Administer and optimize the ServiceNow CMDB (Configuration Management Database).
Configure ServiceNow Service Portal and Service Catalog to enhance user experience and service delivery.
Develop and implement Business Rules and Client Scripts to automate business processes.
Utilize ServiceNow Workflow and Flow Designer to streamline operations and enhance workflows.
Implement Access Control Rules (ACL) to ensure security and access management.
Lead ServiceNow Integration Hub configurations to integrate external systems with ServiceNow.
Configure and manage MID Server for communication with on-premise applications.
Oversee Data Import, Transform Maps, and ensure accurate Discovery and Asset Management processes.
Implement and manage ServiceNow GRC (Governance, Risk, and Compliance) solutions.
Oversee Vendor Risk Management and integrate automated compliance tracking.
Manage Security Operations (SecOps), ensuring timely incident resolution and system security.
Implement Software Asset Management (SAM) for effective software lifecycle management.
Provide ongoing support for Change and Release Management, ensuring smooth system updates and new implementations.
Contribute to ServiceNow Project and Portfolio Management (PPM) initiatives and ensure alignment with business objectives.
Required skills and experience:
Extensive experience with ServiceNow platform including ITSM, CMDB, Service Portal, and Service Catalog.
Strong expertise in ServiceNow business rules, client scripts, workflow design, and flow designer.
Proven experience in ServiceNow integrations, using Integration Hub, MID Server, and LDAP/SSO.
Hands-on experience with ServiceNow Security Operations (SecOps), Asset Management (SAM), and Governance, Risk & Compliance (GRC).
Proficiency in ServiceNow reporting and dashboards, and Automated Test Framework (ATF).
Strong understanding of ServiceNow Orchestration, Mobile App Customization, and Multi-instance Architecture.
Experience with Project and Portfolio Management (PPM), Application Portfolio Management (APM), and Vendor Risk Management.
ServiceNow certification (CSA, CIS, or equivalent) is highly preferred.