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999 Resource Dispatcher -Medway | South East Coast Ambulance Service NHS Foundation Trust

Dyddiad hysbysebu:	11 Chwefror 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£26,530 - £29,114 Per annum NHS Agenda For Change Section 2 + Unsocial Hours
Oriau:	Llawn Amser
Dyddiad cau:	13 Mawrth 2025
Lleoliad:	Gillingham Kent, ME8 6PL
Cwmni:	South East Coast Ambulance Service NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7004580/278-RDE--0502-SP

Crynodeb

Resource Dispatcher - Base: Medway, Gillingham EOC .

We are not offering Sponsorship for this position.

If you are a current SECAmb employee please do not apply to this advert as this is for external applicants only.

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Please click the following link: A Day in the life of a Resource Dispatcherto find out more about becoming a Resource Dispatcher.

Main duties of the job

Successful candidates must be able to prioritise tasks, manage conflicting demands around time and resources; and problem solve to deliver objectives.

Will vary responsibilities in accordance with the requirements set out by the DispatchTeam Leader or Emergency Operations Centre Manager.

Effectively manage the deployment and allocation of the full range of resources inline with agreed dispatch deployment policies for the purposes of achieving locallyand nationally agreed performance standards.

Will communicate via phone and radio systems to field operational resources, externalagencies and the public.

Must be able to negotiate and persuade to achieve co-operation and agreement withEOC staff, field operational staff and external agencies.

Information passed is likely to be highly sensitive and, in some cases, highlydistressing (dealing with traumatic circumstances including murders, suicides, childdeath, major incidents, business continuity incidents etc). Ensuring crews are booked on and off duty on the CAD as required.

Will be required to dispatch one or multiple dispatch desks on shift as instructed bythe Dispatch Team Leader or above.

Will be the primary contact point for resourcing, allocation and deployment for allresources in the dispatch desk(s) that the Resource Dispatcher is covering.

Appropriately manage, or escalate if required, welfare, response, allocation or otherresourcing or staffing issues to the Dispatch Team Leader or above.

Base:Medway, Gillingham EOC

Hours: Full-time 37.5 hours per week Core Rota We offer:

Competitive salary of £26,530 - £29,114 per annum (subject to hours worked) PlusUnsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda forChange Section 2).

Unsocial hours enhancements - For all hours that you work between 8pm and 6amMonday – Friday and all-day Saturday you will earn a shift bonus

35 days’ annual leave inclusive of Bank Holidays (pro rata)

Full -time 37.5 hours/week on a core rota pattern

Free parking

Blue Light discount card Blue Light Card

Generous NHS Pension Scheme

Award winning Wellbeing hub

Staff networks

Training and development

Access to occupational health

Training programme:

7 days full time (7.5 hours per day unless otherwise stated)

Plus 15 mentoring shifts over a 10-week period various shifts

Has a ‘must’ attend policy, with no annual leave being permitted during this period.

Comprises of classroom and observing and mentoring periods within the workingenvironment.

Is designed to fully support full transition to Resource Dispatcher independently.

Sample Rota

WK1 - -Weds to Sat - 06.30 - 18.30

Wk. 2 - Thurs and Sun - 2 Early's & 2 Night Shifts

WK 3 –Fri to Mon - 2 Days & 2 Night Shifts

Wk. 4 - Sat - Tues - 2 Days & 2 Night Shifts

Wk. 5 -Sun - Weds - 2 Days & 2 Night Shifts

Wk. 6 - Mon - Thurs - 2 Days & 2 Nights Shifts

Wk. 7 - Tues - Fri - 2 Days & 2 Night Shifts

WK. 8 - Mon only Training 8 Hrs Rest for rest of Week

Management of the full range of resources in line with agreed deployment policies for the purpose of achieving locally and nationally agreed performance standards.

Advises the Dispatch Team Leader (DTL) on resource availability and lost unit hours which impact on patient care and unit hour utilisation.

Updates and maintains such information systems as are required to ensure accurate reporting of clinical information & performance standards.

Maintain accurate and detailed records to assist with retrospective investigation of complaints and clinical incidents. Responsibility for appropriate deployment and directing of all operational resources and personnel, by the analysis of given information ensuring that the nearest most suitable resource is dispatched in order to achieve standards.


This advert closes on Tuesday 25 Feb 2025

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