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Customer Care Co-ordinator:
| Posting date: | 10 February 2025 |
|---|---|
| Salary: | £16,000 per year |
| Hours: | Part time |
| Closing date: | 12 March 2025 |
| Location: | SE1 4GT |
| Remote working: | On-site only |
| Company: | LEICHT Contracts |
| Job type: | Permanent |
| Job reference: |
Summary
Due to continued growth, we have an exciting opening at LEICHT Contracts for a Customer Care Co-ordinator (part-time) to join our busy London team.
This is a fantastic opportunity to work within the contracts sector with an established and leading luxury German kitchen brand.
Key responsibilities of the Customer Care Co-ordinator:
• Responding to customer care issues, enquiries and requests from telephone calls or email correspondence.
• Arranging appointments with our customers and other customer care teams for our operatives to rectify issues.
• Aiming to resolve complaints as quickly as possible, you’ll work towards agreed SLAs (service level agreements) in relation to the amount of time it takes us to respond to customers and resolve open issues.
• Monitoring trends in open issues and working with the other departments to ensure they are reduced by tackling the root causes.
• Ordering of items required to resolve reported issues.
• Creating and managing our operatives diary of arranged visits, inspections and installations.
• Analysing and reporting all customer care, aftersales enquires, visits, installations and successful completions.
• Escalating problems to the technical team or management team when an issue requires it.
Requirements and skills:
• Have a passion for best-in-class customer service.
• Attentive with a strong focus on the customer experience.
• Have excellent communication and interpersonal skills.
• Confident in own ability to provide solutions, escalating where required.
• Computer literacy, including knowledge of relevant software packages, such as CRM systems.
• Strong problem-solving skills to determine the best possible solutions for client issues.
You will be joining our team in our London Bridge design studio which will offer you the opportunity to thrive in an environment that prioritizes people and collaboration, allowing you to contribute to innovative projects while being part of a supportive and dynamic culture.
Office Hours
Monday – Thursday 8:30 – 17:00
Friday 8:30 - 16:00
• Working hours are 24 hours per week, exact distribution of working hours are negotiable.
• 17 days holiday per year (Based on a 3-day work week)
• Additional holiday of up to 4 days between Xmas and new year
• 1 “Duvet day” per year (after a completed probation period)
• Salary up to £16,000 dependent on experience.
This is a fantastic opportunity to work within the contracts sector with an established and leading luxury German kitchen brand.
Key responsibilities of the Customer Care Co-ordinator:
• Responding to customer care issues, enquiries and requests from telephone calls or email correspondence.
• Arranging appointments with our customers and other customer care teams for our operatives to rectify issues.
• Aiming to resolve complaints as quickly as possible, you’ll work towards agreed SLAs (service level agreements) in relation to the amount of time it takes us to respond to customers and resolve open issues.
• Monitoring trends in open issues and working with the other departments to ensure they are reduced by tackling the root causes.
• Ordering of items required to resolve reported issues.
• Creating and managing our operatives diary of arranged visits, inspections and installations.
• Analysing and reporting all customer care, aftersales enquires, visits, installations and successful completions.
• Escalating problems to the technical team or management team when an issue requires it.
Requirements and skills:
• Have a passion for best-in-class customer service.
• Attentive with a strong focus on the customer experience.
• Have excellent communication and interpersonal skills.
• Confident in own ability to provide solutions, escalating where required.
• Computer literacy, including knowledge of relevant software packages, such as CRM systems.
• Strong problem-solving skills to determine the best possible solutions for client issues.
You will be joining our team in our London Bridge design studio which will offer you the opportunity to thrive in an environment that prioritizes people and collaboration, allowing you to contribute to innovative projects while being part of a supportive and dynamic culture.
Office Hours
Monday – Thursday 8:30 – 17:00
Friday 8:30 - 16:00
• Working hours are 24 hours per week, exact distribution of working hours are negotiable.
• 17 days holiday per year (Based on a 3-day work week)
• Additional holiday of up to 4 days between Xmas and new year
• 1 “Duvet day” per year (after a completed probation period)
• Salary up to £16,000 dependent on experience.