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Booking Coordinator | Cambridge University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 10 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,071 - £25,674 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 12 Mawrth 2025 |
| Lleoliad: | Cambridge, CB2 0SZ |
| Cwmni: | Cambridge University Hospitals NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6986004/180-F-256013 |
Crynodeb
We are looking for a super confident, efficient, proactive and extremely organised booking coordinator to join our very friendly, professional Reception Team in our lovely OH building just off Long Road, Cambridge.
You will work closely with our experienced and supportive Team Leader managing the referral workload. Ensuring clinics are fully utilised and KPIs are met. You will have excellent communication skills and be self-motivated with exceptional attention to detail whilst also providing a high level of customer service.
You will welcome and treat everyone in a friendly and courteous manner with discretion whilst maintaining confidentiality at all times.
This is a full-time role which requires flexible working to cover the core OH opening hours of 07:30 and 17:00, Monday to Friday.
Negotiate all appointments within Trust and Government targets with patients in a professional and timely manner and cancel and amend appointments as appropriate in accordance with approved guidelines.
Fully understand Key Performance Indicator (KPI) targets in relation to the patient pathway and associated appointments.
Register and manage all referrals accurately; checking and updating existing registrations using the OH database system to ensure that all information is correct and data compliant.ct as first point of contact for bookings of referrals from the various teams and work to find solutions.
Manage the cancellation list. Bringing appointments forward if possible and ensuring clinics are fully utilised.
Deal with all telephone enquiries internal and external in a calm, professional, courteous and timely manner, redirecting calls as appropriate.
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 17 February 2025
Interviews are due to be held on 4 March 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
This advert closes on Monday 17 Feb 2025