Warning
This job advert has expired and applications have closed.
Technical IT Support Engineer
| Posting date: | 10 February 2025 |
|---|---|
| Salary: | £25,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 10 March 2025 |
| Location: | West Yorkshire, LS15 8GB |
| Company: | Pharmacy2U |
| Job type: | Permanent |
| Job reference: | ORG3988-OW1244096LeeTISE |
Summary
Role: Technical IT Support Engineer
Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)
Salary: £25,000 - £35,000 per annum, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The role of Technical IT Support Engineer is to provide technical support for our business-critical applications. This will involve troubleshooting, resolving, and escalating application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.
What’s in it for you?
Occupational sick pay
Discounted insurance (Aviva)
Employee assistance programme
Health and wellbeing initiatives
Green car scheme
Refer a friend bonus
Commitment to CPD/training
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
Enhanced maternity and paternity pay
Employee discount site
In-house mental health support
Social events throughout the year
Registration fees paid (GPhC, NMC, CIPD etc)
Blue light card
Hybrid working
25 days annual leave increasing with service
Contributory pension
Discounted gyms
Free onsite parking
Cycle to work scheme
Long service bonus
What you’ll be doing?
Provide first-line IT support for hardware, software, and network issues to internal staff
Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner
Troubleshoot and resolve desktop, laptop, printer, and mobile device issues
Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Set up and configure new workstations, including hardware and software
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk system
Systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations
Administrative tasks, message handling and order issues
Who are we looking for?
Strong troubleshooting and problem-solving abilities
Ability to explain technical concepts to non-technical users in a clear and concise manner
Customer service mindset with a proactive approach to resolving issues
Good understanding of network basics (e.g., IP addressing, DNS, DHCP)
Willingness to continuously learn and stay up-to-date with new technologies
Experience with Windows and Mac operating systems, Office 365/Azure
Solid experience in an IT support or helpdesk role
Experience with IT ticketing systems and remote support tools
Familiarity with Microsoft 365 administration (user management, email configurations)
Experience with mobile device management (MDM) solutions (e.g., Intune, AirWatch) is desirable
Knowledge of Active Directory (user management, group policies) is advantageous.
Must have a full UK driving license and access to a vehicle
What happens next?
Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
#INDTECH
Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)
Salary: £25,000 - £35,000 per annum, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The role of Technical IT Support Engineer is to provide technical support for our business-critical applications. This will involve troubleshooting, resolving, and escalating application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.
What’s in it for you?
Occupational sick pay
Discounted insurance (Aviva)
Employee assistance programme
Health and wellbeing initiatives
Green car scheme
Refer a friend bonus
Commitment to CPD/training
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
Enhanced maternity and paternity pay
Employee discount site
In-house mental health support
Social events throughout the year
Registration fees paid (GPhC, NMC, CIPD etc)
Blue light card
Hybrid working
25 days annual leave increasing with service
Contributory pension
Discounted gyms
Free onsite parking
Cycle to work scheme
Long service bonus
What you’ll be doing?
Provide first-line IT support for hardware, software, and network issues to internal staff
Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner
Troubleshoot and resolve desktop, laptop, printer, and mobile device issues
Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Set up and configure new workstations, including hardware and software
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk system
Systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations
Administrative tasks, message handling and order issues
Who are we looking for?
Strong troubleshooting and problem-solving abilities
Ability to explain technical concepts to non-technical users in a clear and concise manner
Customer service mindset with a proactive approach to resolving issues
Good understanding of network basics (e.g., IP addressing, DNS, DHCP)
Willingness to continuously learn and stay up-to-date with new technologies
Experience with Windows and Mac operating systems, Office 365/Azure
Solid experience in an IT support or helpdesk role
Experience with IT ticketing systems and remote support tools
Familiarity with Microsoft 365 administration (user management, email configurations)
Experience with mobile device management (MDM) solutions (e.g., Intune, AirWatch) is desirable
Knowledge of Active Directory (user management, group policies) is advantageous.
Must have a full UK driving license and access to a vehicle
What happens next?
Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
#INDTECH
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.