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Technical IT Support Engineer

Job details
Posting date: 10 February 2025
Salary: £25,000 to £35,000 per year
Hours: Full time
Closing date: 10 March 2025
Location: West Yorkshire, LS15 8GB
Company: Pharmacy2U
Job type: Permanent
Job reference: ORG3988-OW1244096LeeTISE

Summary

Role: Technical IT Support Engineer

Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)

Salary: £25,000 - £35,000 per annum, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

The role of Technical IT Support Engineer is to provide technical support for our business-critical applications. This will involve troubleshooting, resolving, and escalating application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

What’s in it for you?

Occupational sick pay

Discounted insurance (Aviva)

Employee assistance programme

Health and wellbeing initiatives

Green car scheme

Refer a friend bonus

Commitment to CPD/training

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

Enhanced maternity and paternity pay

Employee discount site

In-house mental health support

Social events throughout the year

Registration fees paid (GPhC, NMC, CIPD etc)

Blue light card

Hybrid working

25 days annual leave increasing with service

Contributory pension

Discounted gyms

Free onsite parking

Cycle to work scheme

Long service bonus

What you’ll be doing?


Provide first-line IT support for hardware, software, and network issues to internal staff
Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner
Troubleshoot and resolve desktop, laptop, printer, and mobile device issues
Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Set up and configure new workstations, including hardware and software
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk system
Systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations
Administrative tasks, message handling and order issues


Who are we looking for?


Strong troubleshooting and problem-solving abilities
Ability to explain technical concepts to non-technical users in a clear and concise manner
Customer service mindset with a proactive approach to resolving issues
Good understanding of network basics (e.g., IP addressing, DNS, DHCP)
Willingness to continuously learn and stay up-to-date with new technologies
Experience with Windows and Mac operating systems, Office 365/Azure
Solid experience in an IT support or helpdesk role
Experience with IT ticketing systems and remote support tools
Familiarity with Microsoft 365 administration (user management, email configurations)
Experience with mobile device management (MDM) solutions (e.g., Intune, AirWatch) is desirable
Knowledge of Active Directory (user management, group policies) is advantageous.
Must have a full UK driving license and access to a vehicle


What happens next?

Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#INDTECH

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.