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Customer Liaison Officer
| Posting date: | 07 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 March 2025 |
| Location: | IP24 2PD |
| Remote working: | On-site only |
| Company: | Ipsum Utilities Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Your New Role
The purpose of the role is to is to be the focal point for all customer service enquiries on the DNP&P contract. Dealing with problems and customer enquiries, ensuring clear and concise information is relayed to relevant departments.
You'll be assisting Project Managers on planned outages/ and various projects, dealing with UKPN scrap management and dealing as the Incident Administrator. You will create relevant reports and taking minutes for meetings with the client.
Principal Accountabilities:
Defect and charge management reporting.
Producing customer planned outage letters and reminder letters.
Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues.
Customer compensation and compensation report.
Reporting both positive and negative feedback (access database).
Creating the scrap report and liaising with the client for scrap audit and payments.
Log all incidents, creating reports and liaising with the client ensuring all incidents are closed out.
Create reports for the client performance meetings.
Attend the client performance meeting and take minutes.
General administration and office duties.
About You
Required Qualifications & Professional Membership(s):
NVQ level 2 English and Maths or equivalent.
Relevant HNC level Qualification is desirable.
Experience in Utility Contracting or Local Authority is desirable.
Full UK Driving Licence.
Knowledge & Experience:
Experience of operating in a commercial, multi-divisional organisation.
A good understanding of MS office suite.
Experience of dealing with clients and supply chain.
Good Organisation, Planning Skills, Time Management and Prioritisation.
Excellent time management skills.
Ability to work efficiently alone and as part of a team.
Meticulous approach to ensuring accuracy of data.
Skills & Personal Qualities:
Exceptional communication skills are required and the ability to interface with internal and external stakeholders.
A strong sense of initiative.
The ability to build excellent working relationships.
A positive and proactive mindset, willing to learn and progress.
A warm, charming, and confident manner.
Remain calm under pressure and can communicate with internal and external parties.
Takes a personal pride in making improvements.
A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
Highly organised with excellent numeracy skills.
Be experienced in multitasking and prioritising own workload.
Good organisational, presentation and punctuality skills.
Our Benefits
We value our people and offer a comprehensive range of employee benefits, including:
Career Development: Professional qualifications and accreditation.
Health & Wellbeing Benefits:
Employee Assistance Programme with mental health support and access to counselling.
Access to 24/7 virtual GP.
Occupational Health support.
Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):
Cycle to Work.
Group Personal Pension Scheme.
Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more.
Social Committees: Established local social committees with a calendar of regular social events.
Life Assurance Cover.
Flexible Working.
Long Service Awards.
Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives.
Your New Company
The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.
At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations
Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee.
The purpose of the role is to is to be the focal point for all customer service enquiries on the DNP&P contract. Dealing with problems and customer enquiries, ensuring clear and concise information is relayed to relevant departments.
You'll be assisting Project Managers on planned outages/ and various projects, dealing with UKPN scrap management and dealing as the Incident Administrator. You will create relevant reports and taking minutes for meetings with the client.
Principal Accountabilities:
Defect and charge management reporting.
Producing customer planned outage letters and reminder letters.
Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues.
Customer compensation and compensation report.
Reporting both positive and negative feedback (access database).
Creating the scrap report and liaising with the client for scrap audit and payments.
Log all incidents, creating reports and liaising with the client ensuring all incidents are closed out.
Create reports for the client performance meetings.
Attend the client performance meeting and take minutes.
General administration and office duties.
About You
Required Qualifications & Professional Membership(s):
NVQ level 2 English and Maths or equivalent.
Relevant HNC level Qualification is desirable.
Experience in Utility Contracting or Local Authority is desirable.
Full UK Driving Licence.
Knowledge & Experience:
Experience of operating in a commercial, multi-divisional organisation.
A good understanding of MS office suite.
Experience of dealing with clients and supply chain.
Good Organisation, Planning Skills, Time Management and Prioritisation.
Excellent time management skills.
Ability to work efficiently alone and as part of a team.
Meticulous approach to ensuring accuracy of data.
Skills & Personal Qualities:
Exceptional communication skills are required and the ability to interface with internal and external stakeholders.
A strong sense of initiative.
The ability to build excellent working relationships.
A positive and proactive mindset, willing to learn and progress.
A warm, charming, and confident manner.
Remain calm under pressure and can communicate with internal and external parties.
Takes a personal pride in making improvements.
A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
Highly organised with excellent numeracy skills.
Be experienced in multitasking and prioritising own workload.
Good organisational, presentation and punctuality skills.
Our Benefits
We value our people and offer a comprehensive range of employee benefits, including:
Career Development: Professional qualifications and accreditation.
Health & Wellbeing Benefits:
Employee Assistance Programme with mental health support and access to counselling.
Access to 24/7 virtual GP.
Occupational Health support.
Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):
Cycle to Work.
Group Personal Pension Scheme.
Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more.
Social Committees: Established local social committees with a calendar of regular social events.
Life Assurance Cover.
Flexible Working.
Long Service Awards.
Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives.
Your New Company
The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.
At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations
Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee.