Quality Assurance Team Member (Infected Blood Compensation Authority)
| Posting date: | 06 February 2025 |
|---|---|
| Salary: | £36,728 to £40,670 per year |
| Hours: | Full time |
| Closing date: | 19 February 2025 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 389944/1 |
Summary
Are you driven and ready for a short-term opportunity to make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity and compassion.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
The Quality Assurance team member role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.
This role will suit someone who is curious, able to work with discretion, possess sound judgement and can critically assess information. Our case managers will be responsible for managing caseloads, gathering, and assimilating large volumes of information on a customer’s behalf.
Your role will be to ensure that not only the correct processes and procedures have been followed, but that between them, the case manager, and the clinical assessor, have advocated as required on the customers behalf and have delivered a service IBCA can be proud of.
Where demand dictates you will act in a claim manager capacity, developing trusting relationships with service users and advocating for them, gathering evidence and materials, processing applications and supporting our claimants to make their claim including signposting to other support services (such as financial, mental health and legal services), and taking decisions in relation to claims.
Key Responsibilities
The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily.
You will be responsible for:
- Supporting the implementation of a quality approach to continuously drive and improve business performance, quality, and customer experience;
- High level assurance of quality results and feeding back standards;
- Monitoring performance using key analytical data and feedback;
- Driving accuracy to contribute to an excellent quality culture amongst our people and leaders;
All Quality Assurance Team members will be expected to;
- Complete initial Claims Manager training and maintain currency through relevant CPD;
- Act in Claims manager capacity as demand dictates.
Proud member of the Disability Confident employer scheme