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Patient Advice and Liaison Service (PALS) Data Officer
| Posting date: | 06 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,964 - £43,780 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 08 March 2025 |
| Location: | London, NW1 2BU |
| Company: | University College London Hospital |
| Job type: | Permanent |
| Job reference: | 6987991/309-UCLH-5839 |
Summary
A Vacancy at University College London Hospitals NHS Foundation Trust.
We have an exciting new opportunity within the PALS team for a Band 5 Patient Advice and Liaison Service (PALS) Data Officer.
Working knowledge and experience of Advanced MS Excel, independent advocacy, data protection, complaints process, working knowledge of Datix web (or similar) client-rich database, Strong IT, and Interpersonal skills.
You will also have a high level of attention to detail, and the ability to write clear reports and manage your own workload to meet tight deadlines. Prepare data and presentations for a range of audiences. Good working knowledge in a healthcare setting is desirable.
The PALS Data Officer will serve as a key point of contact for patients, carers, and relatives, providing information to resolve issues and facilitating referrals to other services in a timely manner.
The role demands a high level of sensitivity and professionalism when managing complex matters, ensuring all processes are followed to deliver optimal service. Key responsibilities will include supporting the coordination and analysis of patient experience data.
The role will require strong research, data analysis, and problem-solving skills. We are particularly keen to hear from graduates who are passionate about enhancing the patient experience and contributing to continuous improvement.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?
This advert closes on Thursday 13 Feb 2025
We have an exciting new opportunity within the PALS team for a Band 5 Patient Advice and Liaison Service (PALS) Data Officer.
Working knowledge and experience of Advanced MS Excel, independent advocacy, data protection, complaints process, working knowledge of Datix web (or similar) client-rich database, Strong IT, and Interpersonal skills.
You will also have a high level of attention to detail, and the ability to write clear reports and manage your own workload to meet tight deadlines. Prepare data and presentations for a range of audiences. Good working knowledge in a healthcare setting is desirable.
The PALS Data Officer will serve as a key point of contact for patients, carers, and relatives, providing information to resolve issues and facilitating referrals to other services in a timely manner.
The role demands a high level of sensitivity and professionalism when managing complex matters, ensuring all processes are followed to deliver optimal service. Key responsibilities will include supporting the coordination and analysis of patient experience data.
The role will require strong research, data analysis, and problem-solving skills. We are particularly keen to hear from graduates who are passionate about enhancing the patient experience and contributing to continuous improvement.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?
This advert closes on Thursday 13 Feb 2025
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