Welfare and Benefits Adviser (Thetford)
| Posting date: | 05 February 2025 |
|---|---|
| Salary: | £26,840 to £26,840 per year, pro rata |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Thetford, Norfolk |
| Remote working: | On-site only |
| Company: | Citizens Advice Diss and Thetford |
| Job type: | Contract |
| Job reference: |
Summary
The role :
Hours: 35 hours per week
Salary: £26,840 pro rata
Contract: 2 year contract
Location: Based at multiple locations in Thetford and Diss Office
We are looking for a specialist Welfare and Benefits adviser to join our small, dynamic and welcoming team at Thetford Citizens Advice. This role has been partly funded by Thetford Town Council, to provide Specialist Benefits and Welfare Advice.
Role profile
We’re looking for an experienced Welfare and Benefits adviser who would like to use their expertise to support the local community. Working as part of our Thetford Team you will provide welfare and benefits advice, income maximization and support with debt and general advice.. This includes ongoing casework that is not time limited, tailored to include the individual’s needs, offering a joined-up approach with wrap around support to those who are experiencing crisis and hardship. This role will focus on benefit appeals, complex benefits advice and supported applications.
Located at 5 Thetford locations. You will spend one day a week at each of the following locations.
Rest Thetford
Abbey Neighborhood Centre
Thetford Town Council
Riversdale Centre
Charles Burrell Centre
Casework and advice to clients
Benefit Advice
Benefit Appeals
Benefit Checks
Hardship and debt support
Budgeting
Income maximisation
Signposting and referrals
Compile and Report relevant required data demonstrating the impact of the advice and support given
Professional Development
Keep up to date with legislation, case law, policies and procedures relating to specified area and undertaking appropriate training.
Attend relevant internal and external meetings as agreed with the line manager.
Complete Debt Adviser Learning training
Person specification
Essential
Previous advice and support work
Knowledge of welfare benefits system
Experience of casework and benefit appeals
Financial capability, income maximisation experience
Excellent listening and communication skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence
Fully understand the issues involved in interviewing clients and demonstrate an understanding of social trends and their implications for clients and the service
Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority and organisations
You will have experience of working effectively & sensitively with clients and a knowledge of the Thetford area
Utilising IT in the provision of advice and the preparation of reports and submissions.
Understanding of and commitment to the aims and principles of the organisations service and its equality and diversity policies
Desirable
Understanding of Universal Credit Migration
Debt advice
To apply for this role please download the application form from our website under support us, vacancies and return to recruitment@cadat.org.uk
Hours: 35 hours per week
Salary: £26,840 pro rata
Contract: 2 year contract
Location: Based at multiple locations in Thetford and Diss Office
We are looking for a specialist Welfare and Benefits adviser to join our small, dynamic and welcoming team at Thetford Citizens Advice. This role has been partly funded by Thetford Town Council, to provide Specialist Benefits and Welfare Advice.
Role profile
We’re looking for an experienced Welfare and Benefits adviser who would like to use their expertise to support the local community. Working as part of our Thetford Team you will provide welfare and benefits advice, income maximization and support with debt and general advice.. This includes ongoing casework that is not time limited, tailored to include the individual’s needs, offering a joined-up approach with wrap around support to those who are experiencing crisis and hardship. This role will focus on benefit appeals, complex benefits advice and supported applications.
Located at 5 Thetford locations. You will spend one day a week at each of the following locations.
Rest Thetford
Abbey Neighborhood Centre
Thetford Town Council
Riversdale Centre
Charles Burrell Centre
Casework and advice to clients
Benefit Advice
Benefit Appeals
Benefit Checks
Hardship and debt support
Budgeting
Income maximisation
Signposting and referrals
Compile and Report relevant required data demonstrating the impact of the advice and support given
Professional Development
Keep up to date with legislation, case law, policies and procedures relating to specified area and undertaking appropriate training.
Attend relevant internal and external meetings as agreed with the line manager.
Complete Debt Adviser Learning training
Person specification
Essential
Previous advice and support work
Knowledge of welfare benefits system
Experience of casework and benefit appeals
Financial capability, income maximisation experience
Excellent listening and communication skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence
Fully understand the issues involved in interviewing clients and demonstrate an understanding of social trends and their implications for clients and the service
Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority and organisations
You will have experience of working effectively & sensitively with clients and a knowledge of the Thetford area
Utilising IT in the provision of advice and the preparation of reports and submissions.
Understanding of and commitment to the aims and principles of the organisations service and its equality and diversity policies
Desirable
Understanding of Universal Credit Migration
Debt advice
To apply for this role please download the application form from our website under support us, vacancies and return to recruitment@cadat.org.uk