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Debt and Hardship Caseworker/Supervisor
| Posting date: | 05 February 2025 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Diss, Norfolk |
| Remote working: | Fully remote |
| Company: | Citizens Advice Diss and Thetford |
| Job type: | Contract |
| Job reference: |
Summary
Job pack
Thanks for your interest in working at Citizens Advice Diss, Thetford and District. This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice.
Want to chat about this role?
If you want to chat about the role further, you can contact Michelle Marchesi by emailing Michelle.marchesi@cadat.org.uk
The Role
Salary: £28000- £32000 pa Full time (35 hours per week)
Location: Remote or Hybrid Diss/Thetford
Contract: 2 years subject to review
25 days holiday per year plus bank holidays
Closing Date: 21st February 2025
We are looking for a Debt Advice Caseworker to join our Debt & Hardship Team to work 35 hours over 5 days (job share would be considered). The role can be remote or hybrid, based in Thetford or Diss at the Citizens Advice Office. We are also considering applications for those who have supervision experience or wishing to develop these skills.
This is an exciting opportunity to join our small debt team supporting local people through difficult times and making a big difference. You will be passionate about providing an effective holistic service to those most in need. You will need to demonstrate that you can engage skilfully with clients, be highly motivated, a strong team player with excellent interpersonal and organisational skills.
Ideally you will have a debt advice background and be MaPS accredited, experienced in casework and holistic advice.
In accordance with Citizens Advice national policy, the successful candidate will be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Role profile
The role will involve:
Explore the client’s financial circumstances and details of debts
Identify areas where clients could maximise income or minimise expenditure
Complete budgets and benefit checks
Provide information and advice to empower clients to act on own behalf
Explore options and implications to enable the client to make informed decision
Identify benefits and additional financial support and assist with applications
Provide full support to the client from triage, identifying the debt issue, provide debt options and continue through to resolution
Advocate for clients and provide holistic support
Train and support the wider debt/hardship team
Develop supervision skills
Work to MaPS standards and FCA regulations
Person specification
Essential
Knowledge and experience of debt advice services
An ability to demonstrate a high level of commitment to ongoing training, identify own training needs and participate in continued personal development opportunities
Effectively able to prioritise tasks and work to deadlines using own initiative
Experience of communicating effectively, both orally and in writing with a range of people and organisations
Good numeracy skills with the ability to carry out efficient calculations and prepare budgets for clients
Good IT skills required for statistical recording, record keeping and document production
Ability and willingness to follow agreed procedures, compliance and regulations
Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds
Ability to maintain confidentiality and appropriate professional boundaries
Understanding of and commitment to the aims and principles of the Citizens Advice service.
Desirable
Wider knowledge of other advice areas
Supervision experience
Appreciation of the local community and social challenges in the area and their implications for clients and service provision
To apply for this role please download the application form from our website and return to recruitment@cadat.org.uk
Thanks for your interest in working at Citizens Advice Diss, Thetford and District. This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice.
Want to chat about this role?
If you want to chat about the role further, you can contact Michelle Marchesi by emailing Michelle.marchesi@cadat.org.uk
The Role
Salary: £28000- £32000 pa Full time (35 hours per week)
Location: Remote or Hybrid Diss/Thetford
Contract: 2 years subject to review
25 days holiday per year plus bank holidays
Closing Date: 21st February 2025
We are looking for a Debt Advice Caseworker to join our Debt & Hardship Team to work 35 hours over 5 days (job share would be considered). The role can be remote or hybrid, based in Thetford or Diss at the Citizens Advice Office. We are also considering applications for those who have supervision experience or wishing to develop these skills.
This is an exciting opportunity to join our small debt team supporting local people through difficult times and making a big difference. You will be passionate about providing an effective holistic service to those most in need. You will need to demonstrate that you can engage skilfully with clients, be highly motivated, a strong team player with excellent interpersonal and organisational skills.
Ideally you will have a debt advice background and be MaPS accredited, experienced in casework and holistic advice.
In accordance with Citizens Advice national policy, the successful candidate will be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Role profile
The role will involve:
Explore the client’s financial circumstances and details of debts
Identify areas where clients could maximise income or minimise expenditure
Complete budgets and benefit checks
Provide information and advice to empower clients to act on own behalf
Explore options and implications to enable the client to make informed decision
Identify benefits and additional financial support and assist with applications
Provide full support to the client from triage, identifying the debt issue, provide debt options and continue through to resolution
Advocate for clients and provide holistic support
Train and support the wider debt/hardship team
Develop supervision skills
Work to MaPS standards and FCA regulations
Person specification
Essential
Knowledge and experience of debt advice services
An ability to demonstrate a high level of commitment to ongoing training, identify own training needs and participate in continued personal development opportunities
Effectively able to prioritise tasks and work to deadlines using own initiative
Experience of communicating effectively, both orally and in writing with a range of people and organisations
Good numeracy skills with the ability to carry out efficient calculations and prepare budgets for clients
Good IT skills required for statistical recording, record keeping and document production
Ability and willingness to follow agreed procedures, compliance and regulations
Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds
Ability to maintain confidentiality and appropriate professional boundaries
Understanding of and commitment to the aims and principles of the Citizens Advice service.
Desirable
Wider knowledge of other advice areas
Supervision experience
Appreciation of the local community and social challenges in the area and their implications for clients and service provision
To apply for this role please download the application form from our website and return to recruitment@cadat.org.uk