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Customer Service Administrator

Job details
Posting date: 04 February 2025
Salary: £25,000 per year
Hours: Full time
Closing date: 06 March 2025
Location: ST6
Remote working: On-site only
Company: Synergy Recruitment Ltd
Job type: Permanent
Job reference: 32676-40915

Summary

Looking for a role you can really make your own?

This is a brand-new role in a growing business, giving you the chance to shape how things are done.

You will be joining a close-knit team of 3, in a wider business of 30. The company have big plans for the future, so there'll be plenty of room to progress as the business grows.

Their products make a real difference to women's lives and the team are incredibly passionate about that and hoping you will be too.

There's plenty of variety and you won't be stuck at a desk all day - alongside processing orders, you'll also be packing them beautifully, ready to make every customers' day!

The Details & Benefits

Location: Tunstall, Stoke on Trent
Salary: £25,000 per annum
Hours: Monday - Friday, 9 AM - 5 PM (1-hour lunch)
Holidays: 26 days holiday (including your birthday off) + bank holidays + Christmas shutdown
• Discounts on products
• Access to free mental health support
• Local gym discount
• Regular team culture days

As a Customer Service Administrator, you will:

    • Respond to customer enquiries via email, live chat, and social media messages - no phone calls!
    • Process and pack customer orders to a high standard, ensuring everything is correct and well presented.
    • Keep track of stock levels, do regular stock checks, and arrange reorders when needed.
    • Reply to online customer reviews and look for ways to improve feedback.

    What You Need to Have:

      • A minimum of 1 year's experience within a Customer Service role.
      • Experience working within a company that deals with a physical product.
      • Able to pick up computer systems.
      Comfortable in a hands-on role, including packing and handling stock in a warehouse environment.

      If this role sounds like the right fit for you, apply with your CV today!