Holistic Support Advisors
| Posting date: | 04 February 2025 |
|---|---|
| Salary: | £31,550 to £33,666 per year |
| Hours: | Full time |
| Closing date: | 14 February 2025 |
| Location: | YO12 7BH |
| Remote working: | On-site only |
| Company: | Beyond Housing |
| Job type: | Temporary |
| Job reference: | 267467JCP |
Summary
We have two exciting opportunities available to join our Supported Living team in Scarborough as Holistic Support Advisors. We have a part-time position available (18.5 hours per week) and a full-time position (37 hours per week).
In this role, you will accept referrals and manage a caseload of customers, providing intensive interventions and harm reduction information, advice, and guidance. Your focus will be on supporting individuals with complex support and housing needs, particularly those who were previously homeless. Your goal is to enable and empower them to maintain a tenancy and connect with various internal and external support services in Scarborough.
You will assist customers in accessing various statutory and voluntary services to improve their circumstances and sustain their tenancy. This will be achieved through home and community visits, as well as developing a robust risk and support plan to enable customers to achieve independence.
This demanding and rewarding role requires a driven person with a sound knowledge of social and medical referral pathways as well as a skill for problem solving and the ability to communicate clearly and effectively, as well as respond calmly and effectively to crisis.
The ideal candidate will be confident, approachable, and knowledgeable, possessing a calm demeanour. They should have the ability to take control of situations and empower customers towards independence. A solid understanding of a Trauma-Informed Approach, safeguarding, and mental capacity is essential.
You must be able to communicate clearly and confidently with customers in crisis, as well as collaborate effectively with fellow housing and support professionals in both the statutory and third/voluntary sectors.
As you proactively support customers with complex needs, you will be required to provide regular planned and responsive support outside of standard hours.
The Supported Living team sits within the wider Independent Living team who provide numerous support services to enable our customers to live independently.
This post will be collocated within the North Yorkshire Council “Reach” team based at King's Street, Scarborough Town Hall.
Internal candidates must discuss a secondment with their line manager before applying for this role.
Kevin Bradshaw is our Supported Living Manager, so if you fancy a chat to find out more about the amazing work our Support Living team does, why not give him a call on 07896 715194.
Closing date for applications is Friday 14 February 2025, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Interviews are scheduled to be held on Monday 3 and Friday 7 March 2025.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers
In this role, you will accept referrals and manage a caseload of customers, providing intensive interventions and harm reduction information, advice, and guidance. Your focus will be on supporting individuals with complex support and housing needs, particularly those who were previously homeless. Your goal is to enable and empower them to maintain a tenancy and connect with various internal and external support services in Scarborough.
You will assist customers in accessing various statutory and voluntary services to improve their circumstances and sustain their tenancy. This will be achieved through home and community visits, as well as developing a robust risk and support plan to enable customers to achieve independence.
This demanding and rewarding role requires a driven person with a sound knowledge of social and medical referral pathways as well as a skill for problem solving and the ability to communicate clearly and effectively, as well as respond calmly and effectively to crisis.
The ideal candidate will be confident, approachable, and knowledgeable, possessing a calm demeanour. They should have the ability to take control of situations and empower customers towards independence. A solid understanding of a Trauma-Informed Approach, safeguarding, and mental capacity is essential.
You must be able to communicate clearly and confidently with customers in crisis, as well as collaborate effectively with fellow housing and support professionals in both the statutory and third/voluntary sectors.
As you proactively support customers with complex needs, you will be required to provide regular planned and responsive support outside of standard hours.
The Supported Living team sits within the wider Independent Living team who provide numerous support services to enable our customers to live independently.
This post will be collocated within the North Yorkshire Council “Reach” team based at King's Street, Scarborough Town Hall.
Internal candidates must discuss a secondment with their line manager before applying for this role.
Kevin Bradshaw is our Supported Living Manager, so if you fancy a chat to find out more about the amazing work our Support Living team does, why not give him a call on 07896 715194.
Closing date for applications is Friday 14 February 2025, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Interviews are scheduled to be held on Monday 3 and Friday 7 March 2025.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers