Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Pet Claims Phone Agent
| Dyddiad hysbysebu: | 03 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,810 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Mawrth 2025 |
| Lleoliad: | remote, SP4 7QA |
| Cwmni: | Animal Friends Insurance |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1188 |
Crynodeb
Job Advert
Do you enjoy helping customers with queries and complaints? Do you take pride in providing a professional and results focused
service to customers? Are you comfortable working within a high-volume call centre environment?
If so, you might be interested in our Pet Claims Phone Agent role based within our Claims Call Centre team!
Package: £23,810 pa, 25 holiday days plus your birthday off, health care cash plan, pension, wellbeing support and pet insurance
discount.
Hours: Full time hours of 37.5 per week, working Monday - Friday between the hours of 9 am – 5 pm.
Start Date: Our next intake date is March 31st when you’ll commence 4 weeks of induction and training.
What we look for in you as a Pet Claims Phone Agent
* Ability to help our customers in a professional manner.
* Previous experience of claims handling or working within the veterinary sector would be beneficial.
* Comfortable managing a high volume of calls and with repetitive tasks
* Ideally, you’ll have experience responding to customer queries and complaints.
* Able to easily work from home with a quiet space and good internet connection.
What you`ll get up to as a Pet Claims Phone Agent
To give you an idea what to expect, you`ll be:
* Responding to up to 60 calls a day regarding complex and challenging claims queries.
* Helping customers via a range of channels including Live Chat and email
* Following clear processes and procedures to support customers in a calm and patient manner.
* Providing high quality results against our company standards and sector regulations
Interview Format
After reviewing your application, one of our recruiters will reach out to you. They'll have a friendly chat with you to get to
know you better and make sure the role is a good fit for you.
Next, we'll arrange a video call through Teams with two of our hiring managers who are also very friendly.
They're eager to learn more about you and answer any questions you may have about the role.
Following the video call, we'll make a decision on your employment as soon as possible. We're excited to have you join our team!
Benefits of working with Animal Friends
* We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect
to get from us:
* 25 days of annual leave plus bank holidays and we give you your birthday off
* 95% of our employees’ own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discounts on gym membership, access to a Wellbeing hub and
a health care cash plan, and private medical insurance.
* 8% pension enrolment
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice.
* Most importantly, you`ll be working with a courageous, passionate, and kind-hearted team.
What Animal Friends is all about!
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.
A large part of our success is due to our company values which are the foundation of how we work, we are courageous by
continually looking for new ways to innovate our customers experience and the pet insurance industry.
We are kind-hearted with animal welfare being important to us, we donate and support over 800 charities and conservancies across
the UK and worldwide, to date, we have donated over £8.5 million. And we are passionate about the support we provide to our
customers helping them care for their pets.
Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.
We offer accessibility help with application forms which is available via the jobs page of our website.
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Do you enjoy helping customers with queries and complaints? Do you take pride in providing a professional and results focused
service to customers? Are you comfortable working within a high-volume call centre environment?
If so, you might be interested in our Pet Claims Phone Agent role based within our Claims Call Centre team!
Package: £23,810 pa, 25 holiday days plus your birthday off, health care cash plan, pension, wellbeing support and pet insurance
discount.
Hours: Full time hours of 37.5 per week, working Monday - Friday between the hours of 9 am – 5 pm.
Start Date: Our next intake date is March 31st when you’ll commence 4 weeks of induction and training.
What we look for in you as a Pet Claims Phone Agent
* Ability to help our customers in a professional manner.
* Previous experience of claims handling or working within the veterinary sector would be beneficial.
* Comfortable managing a high volume of calls and with repetitive tasks
* Ideally, you’ll have experience responding to customer queries and complaints.
* Able to easily work from home with a quiet space and good internet connection.
What you`ll get up to as a Pet Claims Phone Agent
To give you an idea what to expect, you`ll be:
* Responding to up to 60 calls a day regarding complex and challenging claims queries.
* Helping customers via a range of channels including Live Chat and email
* Following clear processes and procedures to support customers in a calm and patient manner.
* Providing high quality results against our company standards and sector regulations
Interview Format
After reviewing your application, one of our recruiters will reach out to you. They'll have a friendly chat with you to get to
know you better and make sure the role is a good fit for you.
Next, we'll arrange a video call through Teams with two of our hiring managers who are also very friendly.
They're eager to learn more about you and answer any questions you may have about the role.
Following the video call, we'll make a decision on your employment as soon as possible. We're excited to have you join our team!
Benefits of working with Animal Friends
* We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect
to get from us:
* 25 days of annual leave plus bank holidays and we give you your birthday off
* 95% of our employees’ own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discounts on gym membership, access to a Wellbeing hub and
a health care cash plan, and private medical insurance.
* 8% pension enrolment
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice.
* Most importantly, you`ll be working with a courageous, passionate, and kind-hearted team.
What Animal Friends is all about!
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.
A large part of our success is due to our company values which are the foundation of how we work, we are courageous by
continually looking for new ways to innovate our customers experience and the pet insurance industry.
We are kind-hearted with animal welfare being important to us, we donate and support over 800 charities and conservancies across
the UK and worldwide, to date, we have donated over £8.5 million. And we are passionate about the support we provide to our
customers helping them care for their pets.
Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.
We offer accessibility help with application forms which is available via the jobs page of our website.
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.