Guest & Reservations Administrator
| Posting date: | 31 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 March 2025 |
| Location: | Fort William, PH33 6BS |
| Remote working: | On-site only |
| Company: | HIJOBS |
| Job type: | Permanent |
| Job reference: | 333531 |
Summary
We are seeking a proactive and organised Guest & Reservations Administrator to join our team. This role involves overseeing a variety of administrative and operational tasks to ensure the smooth running of West Holidays.
The successful candidate will have a diverse role within the business.
Experience in a similar role would an advantage, however full training will be provided for the best candidate.
Key responsibilities including but not limited to:
Guest Relations & Operations:
- Manage day to day communication with guests, addressing enquiries and providing excellent service.
- Familiarise yourself with and operate our property management software system effectively.
- Process guest payments, including charging cards for reservations and handling extensions or charges to bookings.
- Send crucial pre-arrival, in-stay and post departure information to guests.
- Monitor and respond to guest reviews across various platforms in a professional and timely manner.
Revenue Management & Reporting:
- Generate revenue reports and monitor key performance metrics.
- Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue.
- Run monthly data reports, including year on year comparisons.
Property & Client Management:
- Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels.
- Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins.
- Report and communicate maintenance issues to property owners promptly and efficiently.
- Complete and distribute monthly client statements accurately and on time.
Marketing & Social Media:
- Schedule and manage social media posts across multiple channels to enhance brand visibility.
- Collaborate on the development and continued growth of guest welcome books and other digital marketing materials.
Training & Development:
- Attend online training sessions for our property management system to stay updated on best practises.
- Maintain proficiency in Microsoft Word and Excel for administrate tasks.