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Complaints Officer
| Posting date: | 30 January 2025 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 01 March 2025 |
| Location: | Bromley, London, BR1 4JW |
| Company: | Daniel Owen Ltd |
| Job type: | Contract |
| Job reference: | occo_1738235513 |
Summary
Complaints Officer
Based in Bromley
Temp to Perm contract
Office based
42.5 hours per week
As a Complaints Officer, you'll report to a Complaints Team Manager.
Our role within the complaints team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence.
Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.
Skills required
- Customer focus
- Attention to detail
- Strong letter writing skills
- Task-driven approach
- Collaborative working