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Call Centre Agent
| Posting date: | 30 January 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 13 February 2025 |
| Location: | Liverpool, L7 8YE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9287-25-0192 |
Summary
Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident Operating internal and external paging systems for on-call staff and keeping associated records. Operating alarm systems and keeping associated records. Reception and general clerical duties Updating patient information Re-booking patient appointments Patient search/enquiries Booking transportation Reporting telephone faults to the Communications Supervisor Operating the taxi system and keeping associated records. Responsible for maintaining a clean and tidy work station. Other appropriate duties as allocated by the supervisor/manager. Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available. In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency. Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.