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Customer service supervisor

Job details
Posting date: 30 January 2025
Salary: £19 to £20 per hour
Hours: Full time
Closing date: 01 March 2025
Location: 14 Wellmeadow
Remote working: On-site only
Company: global work placements
Job type: Permanent
Job reference: Subway

Summary

This
crucial
position entails resolving complex
complaints, supervising support and advisory services,
and serving as a vital point of contact between clients
and the business. Ensuring that the customer service
staff meets high expectations from clients and provides
great service is the goal. In addition to providing
correct client information and properly handling difficult
complaints, they will oversee and manage the staff.
Along with managing schedules, developing training
plans, analysing client feedback for enhancements,
resolving operational problems, and motivating the
team to attain excellent performance and service
standards, they will also communicate with clients to
build relationships that last. The going rate for SOC 7220
is 20 per hour.