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Service Controller
| Posting date: | 29 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 February 2025 |
| Location: | Rotherham S66 8RW |
| Remote working: | On-site only |
| Company: | ENERSYS LTD |
| Job type: | Permanent |
| Job reference: | 11062 |
Summary
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Job Purpose
Engaging in daily communication with customers and colleagues to ensure inquiries and queries are addressed promptly and effectively.
Essential Duties and Responsibilities
Professionally handling incoming telephone calls
Addressing customer inquiries and resolving queries
Logging service jobs into the system and following up as necessary
Responding to emails from customers and colleagues
Providing customers with updates on the progress of service jobs
Collaborating with colleagues to maintain acceptable service levels for customers
Creating and managing orders
Collecting and inputting data for service reports using Excel
Qualifications
Numerate and literate, with GCSE passes in Mathematics and English Language preferred
Knowledge / Experience
Experience in customer service
Proficient in PC use, with knowledge of Microsoft Word and Excel
Skills / Competencies
Enthusiastic and responsible
Strong interpersonal skills and a common-sense approach
Exceptional attention to detail
Team-oriented mindset
Ability to work effectively under pressure
Strong communication skills
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
Know Your Rights
Know Your Rights (Spanish)
EEO is the Law Supplement
Pay Transparency Nondiscrimination
Job Purpose
Engaging in daily communication with customers and colleagues to ensure inquiries and queries are addressed promptly and effectively.
Essential Duties and Responsibilities
Professionally handling incoming telephone calls
Addressing customer inquiries and resolving queries
Logging service jobs into the system and following up as necessary
Responding to emails from customers and colleagues
Providing customers with updates on the progress of service jobs
Collaborating with colleagues to maintain acceptable service levels for customers
Creating and managing orders
Collecting and inputting data for service reports using Excel
Qualifications
Numerate and literate, with GCSE passes in Mathematics and English Language preferred
Knowledge / Experience
Experience in customer service
Proficient in PC use, with knowledge of Microsoft Word and Excel
Skills / Competencies
Enthusiastic and responsible
Strong interpersonal skills and a common-sense approach
Exceptional attention to detail
Team-oriented mindset
Ability to work effectively under pressure
Strong communication skills
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
Know Your Rights
Know Your Rights (Spanish)
EEO is the Law Supplement
Pay Transparency Nondiscrimination