IT Support Apprentice
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £269 to £269 per week |
| Hours: | Full time |
| Closing date: | 28 February 2025 |
| Location: | CV37 9NR |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/242735-378532 |
Summary
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
The main duties of the role consist of:
- Managing Calls and liaising with customers and suppliers.
- Recording all their requests in the internal tracking system
- Handling incidents reported by users and when needed addressing them or escalating within the department
- Following up incident solving and updating documentation
- Informing users through alerts and communication
- Remote installation of Computer and network hardware and software
- Assist with day to day running of the department
- Setting up of technical equipment and technical fault diagnosis
- Setup of computer hardware to customers requirements
- Daily - Weekly checks