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Senior SLS Assistant
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £24,560 to £25,433 per year |
| Hours: | Full time |
| Closing date: | 12 February 2025 |
| Location: | Middlesbrough, North Yorkshire |
| Remote working: | On-site only |
| Company: | Teesside University |
| Job type: | Temporary |
| Job reference: | T01668 |
Summary
Are you passionate about delivering excellent customer service in a busy, vibrant environment? Are you ready to take the next step in your career by embracing a supervisory role? If so, this could be the role for you. Student and Library Services (SLS) currently have an exciting opportunity to join our fantastic team as a temporary Senior Student and Library Services Assistant, covering a period of maternity leave.
In this role you will deliver exceptional front-line customer support to the University community through our Student Life offer and also support the delivery of University Library services. As a Senior Assistant you will have play a key role in supervising the Engagement and Experience Team and Student Engagement Assistant Team and will contribute to key areas of service delivery.
The role will enable you to develop your supervisory skills and gain valuable experience to support the exciting next steps of your career path.
Key elements of the role include:
Delivering and supervising the Team to deliver, excellent customers support and the promotion of student services.
Supervising the triaging of queries through UNIverse, our online customer management system
Supporting the Team to maintain and develop Library collections and learning spaces.
Supporting customers in their use of Library systems and IT services
Deliver and supervise student engagement activities.
We are seeking an individual who can be flexible in their approach to work as the role will include regular pre. 9am; evening working and weekend working.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 5 March 2025.
Visit https://www.tees.ac.uk/jobs/ for further details of this and other posts at Teesside University.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University.
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. To learn more about Team Teesside Visit: https://www.tees.ac.uk/minisites/team_teesside/index.cfm
What we offer you:
A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays (pro rata for fractional part time appointments).
Additional leave over the Christmas and New Year period during the Christmas closure
Special leave to support a range of circumstances
Flexi time scheme
A variety of provision to support staff with personal development and recognition
A range of family friendly benefits
An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources
More information about our benefits and an employee benefits brochure can be found here: https://www.tees.ac.uk/depts/hr/benefits.cfm
In this role you will deliver exceptional front-line customer support to the University community through our Student Life offer and also support the delivery of University Library services. As a Senior Assistant you will have play a key role in supervising the Engagement and Experience Team and Student Engagement Assistant Team and will contribute to key areas of service delivery.
The role will enable you to develop your supervisory skills and gain valuable experience to support the exciting next steps of your career path.
Key elements of the role include:
Delivering and supervising the Team to deliver, excellent customers support and the promotion of student services.
Supervising the triaging of queries through UNIverse, our online customer management system
Supporting the Team to maintain and develop Library collections and learning spaces.
Supporting customers in their use of Library systems and IT services
Deliver and supervise student engagement activities.
We are seeking an individual who can be flexible in their approach to work as the role will include regular pre. 9am; evening working and weekend working.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 5 March 2025.
Visit https://www.tees.ac.uk/jobs/ for further details of this and other posts at Teesside University.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University.
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. To learn more about Team Teesside Visit: https://www.tees.ac.uk/minisites/team_teesside/index.cfm
What we offer you:
A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays (pro rata for fractional part time appointments).
Additional leave over the Christmas and New Year period during the Christmas closure
Special leave to support a range of circumstances
Flexi time scheme
A variety of provision to support staff with personal development and recognition
A range of family friendly benefits
An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources
More information about our benefits and an employee benefits brochure can be found here: https://www.tees.ac.uk/depts/hr/benefits.cfm
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.