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Defence Business Services (DBS) CIO CivPers Payroll Lead
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £59,690 to £74,990 per year, pro rata |
| Hours: | Full time |
| Closing date: | 12 February 2025 |
| Location: | BS34 8JH |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 387308 |
Summary
Management of Civilian Personnel Oracle HCM Payroll & Expenses technical service and delivery of all associated change.
This role is responsible for the Payroll Product set, Oracle reporting, live payroll operations, new service introduction, support provision (eg issue resolution, maintenance) in accordance with the DBS SLA, customer/stakeholder engagement, assessment, implementation and delivery of all related change.
The Payroll Lead is responsible and accountable for the delivery of the DBS Payroll & Expenses technical service including the delivery of all associated change. This role is specifically responsible for:
Service and Product Management
The management of DBS’ payroll and associated technical services/resources to time, cost, quality parameters and adherence of KPIs & PIs.
Delivery of all related updates/fixes/Oracle releases/Oracle Service requests/modifications/project deployments to the live environment, ensuring all changes are fit for purpose, adhere to end user requirements and are adequately supported.
Resolution of incidents and service requests in line with DBS Service Level Agreement timescales. Oversee and manage all corrective maintenance to rectify uncovered problems.
Effective stakeholder management (eg product owners/managers, Oracle, customer) with regards to service issues, updates, critical or priority incident.
Management of live technical Payroll operations and service introduction.
Change Programme:
Management, communication, co-ordination and timely delivery of the Impact Assessments, designs, development, unit testing and transition into live service of all Payroll related changes eg delivery of ~40 different Pay Awards per year to both internal and external customers.
Management of all Business Cases, delivery plans, Commercial arrangements, ensuring they are resilient, creditable and robust.
Effective stakeholder management with regards delivery
Resources:
Management/Co-ordination of all direct (application support) and indirect (Test, Project & Release Management etc) staff utilised during the execution of this role.
Securing resources (MoD or Industry) and agreeing management approach with the appropriate areas, ensuring alignment to the wider Civ Pers Change Programme and CIO priorities.
Management of all external resources retention (Contracting, recruitment, forecasting, verifying and accounting for expenditure).
Ensuring effective knowledge transfer and training has taken place
Coach and mentor direct reports, monitor performance levels and ensure these are aligned to MoD and DBS standards
Person specification
The following skills/experience/qualifications are desirable:
Proven track record of service delivery in the IT sector.
Proven leadership and Managerial skills
Good communication skills – both oral and written
System knowledge of Oracle HCM technology
The following are qualifications desirable:
P3M qualification e.g. Association for Project Management (APM), Agile
This role is responsible for the Payroll Product set, Oracle reporting, live payroll operations, new service introduction, support provision (eg issue resolution, maintenance) in accordance with the DBS SLA, customer/stakeholder engagement, assessment, implementation and delivery of all related change.
The Payroll Lead is responsible and accountable for the delivery of the DBS Payroll & Expenses technical service including the delivery of all associated change. This role is specifically responsible for:
Service and Product Management
The management of DBS’ payroll and associated technical services/resources to time, cost, quality parameters and adherence of KPIs & PIs.
Delivery of all related updates/fixes/Oracle releases/Oracle Service requests/modifications/project deployments to the live environment, ensuring all changes are fit for purpose, adhere to end user requirements and are adequately supported.
Resolution of incidents and service requests in line with DBS Service Level Agreement timescales. Oversee and manage all corrective maintenance to rectify uncovered problems.
Effective stakeholder management (eg product owners/managers, Oracle, customer) with regards to service issues, updates, critical or priority incident.
Management of live technical Payroll operations and service introduction.
Change Programme:
Management, communication, co-ordination and timely delivery of the Impact Assessments, designs, development, unit testing and transition into live service of all Payroll related changes eg delivery of ~40 different Pay Awards per year to both internal and external customers.
Management of all Business Cases, delivery plans, Commercial arrangements, ensuring they are resilient, creditable and robust.
Effective stakeholder management with regards delivery
Resources:
Management/Co-ordination of all direct (application support) and indirect (Test, Project & Release Management etc) staff utilised during the execution of this role.
Securing resources (MoD or Industry) and agreeing management approach with the appropriate areas, ensuring alignment to the wider Civ Pers Change Programme and CIO priorities.
Management of all external resources retention (Contracting, recruitment, forecasting, verifying and accounting for expenditure).
Ensuring effective knowledge transfer and training has taken place
Coach and mentor direct reports, monitor performance levels and ensure these are aligned to MoD and DBS standards
Person specification
The following skills/experience/qualifications are desirable:
Proven track record of service delivery in the IT sector.
Proven leadership and Managerial skills
Good communication skills – both oral and written
System knowledge of Oracle HCM technology
The following are qualifications desirable:
P3M qualification e.g. Association for Project Management (APM), Agile