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This job advert has expired and applications have closed.
Housing Complaint Lead x5
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £15.84 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 27 February 2025 |
| Location: | PITSEA, SS13 3DU |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | PHA 0009 B011 / 1 |
Summary
What's involved with this role:
Ref number: PHA 0009 B011 / 1
Hybrid - office based during training
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Please be aware that on application you will need to prepare and attach a statement covering the below:
What attracted you to the Complaint Investigator role, and how do your skills and experience align with the focus on delivering fair, timely, and resident-focused complaint resolutions?
Tell us about a time when you investigated a complex complaint. How did you ensure a thorough, impartial, and regulatory-compliant resolution, and what was the outcome?
Skills & Experience:
Sound customer service knowledge with relevant experience preferably within a housing environment
Experience dealing with customer complaints
Good communication skills in writing or oral
Tenacity, resilience and focus in the face of a problem or challenge
A good analytical and lateral thinker
What's involved with this role: Your role is to manage a caseload of resident complaints relating to a variety of different housing issues that may arise. Liaise with complainants, contractors and different business streams to deliver effective, customer focussed outcomes to complaints. Deliver the complaint handling targets of responding to the complaint.
Key responsibilities:
Deliver the stage one complaints service as set out in the policy and procedures and complaint handling code for complaint handling.
Participate actively in the Complaint Team, taking responsibility for ensuring the delivery of service and identify areas for service improvement
Working collaboratively with all colleagues within and contract counterparts to ensure effective customer focussed outcomes.
Providing accurate and timely responses to complaints following comprehensive investigations
Ensure that all complaint record keeping is accurate and updated regularly.
Ensure that all KPI and Service Levels Agreements are met.
Providing excellent and timely communication to customers at all times
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
1
Job Ref: PHA 0009 B011 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.