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Customer Experience Assistant
| Posting date: | 28 January 2025 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 27 February 2025 |
| Location: | Byley, Middlewich |
| Remote working: | On-site only |
| Company: | Weissach UK Porsche Specialists |
| Job type: | Permanent |
| Job reference: |
Summary
We are one of the North West’s leading Porsche Partner Network (PPN) accredited Service specialist. We offer Porsche owners all aspects of service, repair, and general maintenance work alongside upgrades, track preparation and restorative works. We pride ourselves on the level of customer care we offer our clients, and we are now looking to expand our existing close-knit team with a Customer Experience Assistant.
This role is suitable for someone with previous experience within Customer Service who is able to reflect the pride we take in looking after our clients, whilst working in a passionate team. The role is office based as the successful applicant will be working closely, and liaising with customers and the workshop team. We offer a multitude of benefits such as company events and tailored professional development opportunities.
Main Areas of Focus
• Work closely with our valued clients acting as a concierge, guiding them through quotes and timescales for the work to be completed.
• Ensure best in class service by following up on enquiries made by potential clients.
• Collaborate with the Operations Manager and workshop team to organise bookings and diary management.
• Advise and update customers on work carried out, and any suggested work to be completed in the future to keep their valuable car in superb condition.
• Assist in the continual development of procedures to ensure the best possible experience for clients.
• General office duties including updating files, note taking and any other admin tasks to ensure the smooth day-to-day running of the office.
Personal Attributes
• Proven track record within a Customer Service role
• An interest in exciting cars, and working with their owners to get to the best possible outcomes
• Excellent verbal and written communication skills
• Strong organisational skills
• Experience of working in the Automotive Industry desirable but not essential for the right person
If you are the right person for this exciting opportunity, please email CV and a Covering Letter explaining why you are the right person to join our team to info@weissachuk.com.
This role is suitable for someone with previous experience within Customer Service who is able to reflect the pride we take in looking after our clients, whilst working in a passionate team. The role is office based as the successful applicant will be working closely, and liaising with customers and the workshop team. We offer a multitude of benefits such as company events and tailored professional development opportunities.
Main Areas of Focus
• Work closely with our valued clients acting as a concierge, guiding them through quotes and timescales for the work to be completed.
• Ensure best in class service by following up on enquiries made by potential clients.
• Collaborate with the Operations Manager and workshop team to organise bookings and diary management.
• Advise and update customers on work carried out, and any suggested work to be completed in the future to keep their valuable car in superb condition.
• Assist in the continual development of procedures to ensure the best possible experience for clients.
• General office duties including updating files, note taking and any other admin tasks to ensure the smooth day-to-day running of the office.
Personal Attributes
• Proven track record within a Customer Service role
• An interest in exciting cars, and working with their owners to get to the best possible outcomes
• Excellent verbal and written communication skills
• Strong organisational skills
• Experience of working in the Automotive Industry desirable but not essential for the right person
If you are the right person for this exciting opportunity, please email CV and a Covering Letter explaining why you are the right person to join our team to info@weissachuk.com.