IT Support Apprentice
| Posting date: | 27 January 2025 |
|---|---|
| Salary: | £256 per week |
| Hours: | Full time |
| Closing date: | 26 February 2025 |
| Location: | ST1 1HL |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/243443-37853 |
Summary
The work of an ICT apprentice involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.
In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.
An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.
Duties, but not limited to:
- Installing and configuring computer systems
- Diagnosing hardware and/or software faults
- Solving technical and application problems
- Solving IT incidents both remotely and in-person