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Meet and Greet Volunteer - Royal Site | Liverpool University Hospitals NHS Foundation Trust
| Posting date: | 27 January 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 26 February 2025 |
| Location: | Liverpool, L7 8XP |
| Company: | Liverpool University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6938920/287-VOL-4-25 |
Summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers.
We reserve the right to close this vacancy from further applications when we have received a maximum number of applications. Please ensure you apply without delay if you wish to be considered for this role.
We are looking for people with the following attributes
• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Provide a minimum of 3 hours per week for a minimum of 6 months.
• Volunteers must be aged 16 and over
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Clinic & Outpatient Volunteer
• Help improve patient experience by providing a friendly welcome to all patients and visitors as the arrive at clinic.
• Signpost patients to the self check in terminal and offer assistance if needed.
• Provide drinks and light refreshment to patients who are waiting to be seen.
• Run errands for staff as required.
Hospitality Volunteer
• The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible and responsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, on a reception area or in an outpatient clinic.
• Providing a friendly welcome to all patients and visitors on arrival at the Trust - escort patients/visitors to their destination.
• Supporting visitors with PPE – asking them to wear a mask, gel their hands and follow social distancing guidelines. Replenishing Trust PPE stations.
• Preparing care packages to support patients with additional toiletries, night clothes and bedside activities.
• Completing Patient Experience Questionnaires
Patient and Staff Experience Volunteer
• Improve patient experience by spending time listening to patients and chatting.
• Support the hospital in obtaining feedback from patients and their families on their experience as either an in-patient or outpatient.
• Collect feedback using handheld electronic devices such as Ipads or using paper based surveys.
• Assist those patients who need extra support to complete surveys or questionnaires.
This advert closes on Monday 10 Feb 2025