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Administration Manager
| Posting date: | 24 January 2025 |
|---|---|
| Salary: | £27,000.00 to £27,000.00 per year |
| Additional salary information: | £27000.00 a year |
| Hours: | Full time |
| Closing date: | 07 February 2025 |
| Location: | Holgate, YO26 4GG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0260-25-0003 |
Summary
Main Duties and Responsibilities Duties may be varied from time to time under the direction of the Senior Service Lead dependent on current and evolving Nimbuscare contracts: To have direct line management responsibility for the Reception Team including 121s, annual appraisal reviews, absence, annual leave and performance related issues To work with and support the Service Delivery Team in undertaking tasks and referrals on SystmOne Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity. To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately On a day-to-day basis manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met with minimum supervision. Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively. To be responsible for the delivery of high-quality service delivery across multiple services. Recognise and work within own competence and remit. Provide administrative support with monthly reporting submissions. Work with colleagues to deliver transformation and improvements across the administration services to drive organisational development. Continually review administration systems and processes to ensure quality. Adapt and implement changes and updates where needed to meet service delivery needs. Develop and embed standards ensuring they are achieved and maintained in all aspects of administration work and communications to support the achievement of organisational targets. Ensure all team members are appropriately trained and competent in all appropriate electronic systems and standard operating procedures relating to their role. Arrange appropriate training and development where updating of skills / knowledge is required. Set expectations for levels of customer service and ensure staff understand and maintain this. Responsible for individual and team performance management. Business responsibilities: Maintain ethos and culture of Nimbuscare Limited. Positively promote Nimbuscare Limited both in and out of the workplace Attend educational and staff meetings as requested. To support the introduction of new working processes to optimise quality. To build and maintain relationships with relevant personnel. Learning and Development: You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include: Participation in individual performance reviews, including maintaining a record of own personal and/or professional development. Make effective use of learning opportunities within and outside the workplace Undertake mandatory and statutory training as required. Team working: Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Confidentiality: To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner. Health & Safety: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect. Quality: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times. Communication: Communicate effectively with colleagues, patients and external parties Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly. Other: This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.