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Ecommerce Customer Service Assistant
| Posting date: | 24 January 2025 |
|---|---|
| Salary: | £13 per hour |
| Hours: | Full time |
| Closing date: | 23 February 2025 |
| Location: | Brentwood, Essex |
| Remote working: | On-site only |
| Company: | Mango Solutions Limited |
| Job type: | Temporary |
| Job reference: | axc |
Summary
Role: Ecommerce Customer Service Assistant
Location: Brentwood
Hours - Monday -Friday - in person
Established Brentwood based business looking for a motivated E-commerce & Customer Service Assistant to join a friendly team.
This is the perfect opportunity for someone at the start of their career who’s eager to learn, grow, and make a real impact across our ecommerce activity.
Key Responsibilities
• Customer Support
Answering customer queries via email, phone, and live chat.
Helping with basic issues like tracking orders and answering product questions.
• Order Processing
o Carrying out all admin involved with processing orders and making sure they’re dispatched on time.
o Helping to manage returns, refunds, and exchanges.
• E-commerce Assistance
o Updating product listings, including descriptions and photos (full training will be provided)
o Keeping an eye on stock levels and flagging when things are running low.
• General Admin
o Supporting the team with basic office tasks and helping keep things organised.
What We’re Looking For
• A friendly, positive attitude – you must love helping people and problem solving
• Good communication skills, both written and verbal
• Basic computer skills (e.g., emails, typing, browsing) – we’ll teach you the rest of our clever software and systems!
• Organised and reliable with an eagerness to learn.
• Bonus points if you’re a natural problem-solver or have retail experience.
To apply please email your CV
Mango Solutions Recruitment Group are acting as The Employment Agency
Location: Brentwood
Hours - Monday -Friday - in person
Established Brentwood based business looking for a motivated E-commerce & Customer Service Assistant to join a friendly team.
This is the perfect opportunity for someone at the start of their career who’s eager to learn, grow, and make a real impact across our ecommerce activity.
Key Responsibilities
• Customer Support
Answering customer queries via email, phone, and live chat.
Helping with basic issues like tracking orders and answering product questions.
• Order Processing
o Carrying out all admin involved with processing orders and making sure they’re dispatched on time.
o Helping to manage returns, refunds, and exchanges.
• E-commerce Assistance
o Updating product listings, including descriptions and photos (full training will be provided)
o Keeping an eye on stock levels and flagging when things are running low.
• General Admin
o Supporting the team with basic office tasks and helping keep things organised.
What We’re Looking For
• A friendly, positive attitude – you must love helping people and problem solving
• Good communication skills, both written and verbal
• Basic computer skills (e.g., emails, typing, browsing) – we’ll teach you the rest of our clever software and systems!
• Organised and reliable with an eagerness to learn.
• Bonus points if you’re a natural problem-solver or have retail experience.
To apply please email your CV
Mango Solutions Recruitment Group are acting as The Employment Agency