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Facilities Assistant
| Posting date: | 24 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 January 2025 |
| Location: | DL147JF |
| Remote working: | On-site only |
| Company: | The Auckland Project |
| Job type: | Permanent |
| Job reference: | FACass |
Summary
Context
The Auckland Project is a different kind of regeneration charity, working hand in hand with our local community to ensure that Bishop Auckland’s future is as magnificent and vibrant as its past. We believe that everyone in Bishop Auckland can give something and receive something back. Everyone can play an active and wonderful role in bringing about a more resilient, thriving community and all can benefit from it. Follow the link to find out about our visitor operation: https://aucklandproject.org/visit/
The Auckland Project is seeking an experienced Facilities Assistant (FA) to work across the estate from international art galleries, historic castle to office space and car parks, the FA will be part of a dynamic team undertaking Planned Preventative and Reactive Maintenance. In addition, undertaking room set-ups, porterage and a range of compliance testing, the FA will ensure we deliver exceptional facilities for our visitors and colleagues.
The role purpose:
Working within the Facilities Department, the FA is a key role in ensuring that The Auckland Project has safe, efficient and well-presented facilities.
We are seeking an experienced FA or a person with a strong background in a similar role. You will be committed to delivering world class facilities across our estate, providing excellent customer service. With attention to detail and the ability to plan and prioritise workloads, you will be comfortable working both as part of a team and unsupervised.
Working pattern of 5 days out of 7. The role will include regular weekends, Bank Holidays and flexible working where necessary (for example to cover events), to ensure we provide 7 day per week cover.
Key responsibilities:
Working across a number of sites at the same time the post-holder is responsible for the following key deliverables and accountabilities:
• Issues Log/Help Desk – working with Facilities Team colleagues to respond within agreed timescales to faults & requests, delivering high quality customer service
• Compliance testing – Fire Detection, Emergency Lighting, Legionella, PAT – maintaining appropriate records and reporting faults for rectification
• Planned Preventative Maintenance – M&E routine inspection and servicing of a range of equipment and liaising with 3rd party maintenance contractors
• Planned Preventative Services – Periodic cleaning including but not limited to delivery of carpets, internal washrooms and windows.
• Porterage – room set-ups, mail and internal deliveries, moving of stock and supplies between venues
• Waste Management – monitor waste services across the estate, undertaking collections between venues
• Car Parks – maintaining and restocking equipment, responding to reactive repairs and liaising with 3rd party service provider to escalate and solve issues
• Supervising Apprentices and Volunteers, to ensure they have a safe and enjoyable experience
• Safe working – undertake appropriate risk assessments for jobs and put in place appropriate precautions to ensure the post holder and those nearby have a safe experience
• Stock levels – routinely audit and maintain stock to established levels, working with colleagues to place replenishment orders in good time
• Provide First Aid support to staff and visitors.
Internal and External Relationships
• Working collaboratively with colleagues across departments to achieve TAP’s organisational objectives
• Maintain excellent relationships with the large team of volunteers and colleagues
Health & Safety
Be committed to good health and safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
Person Specification:
Essential Desirable
Minimum of 1 years’ experience in a FA or similar role.
Facilities Management relevant qualifications – e.g. Legionella, PAT, Asbestos Awareness, Working at Height
Previous experience of conducting basic repairs – including plumbing and electrical
Experience of maintaining Mechanical & Electrical systems – e.g. Heating & Cooling systems, water & waste systems
Able to demonstrate strong Health & Safety Awareness in a working environment
Previous experience of undertaking risk assessments / fire risk assessments & remedial actions
Proven experience of working within a customer focussed environment
Experience of managing external contractors
Attention to detail and previous experience of record keeping
Previous experience of inspection, repairs and servicing of buildings and equipment
IT literacy skills
Working knowledge of Microsoft Word, Excel and Outlook
Clean Driving Licence
An Emergency First Aid qualification
Flexibility to work out of normal hours where necessary and assist with the emergency call-out rota
Previous experience of working with volunteers and / or supervising apprentices
Organised, able to prioritise and work to deadlines
Team worker but also able to work unsupervised
The Auckland Project is a different kind of regeneration charity, working hand in hand with our local community to ensure that Bishop Auckland’s future is as magnificent and vibrant as its past. We believe that everyone in Bishop Auckland can give something and receive something back. Everyone can play an active and wonderful role in bringing about a more resilient, thriving community and all can benefit from it. Follow the link to find out about our visitor operation: https://aucklandproject.org/visit/
The Auckland Project is seeking an experienced Facilities Assistant (FA) to work across the estate from international art galleries, historic castle to office space and car parks, the FA will be part of a dynamic team undertaking Planned Preventative and Reactive Maintenance. In addition, undertaking room set-ups, porterage and a range of compliance testing, the FA will ensure we deliver exceptional facilities for our visitors and colleagues.
The role purpose:
Working within the Facilities Department, the FA is a key role in ensuring that The Auckland Project has safe, efficient and well-presented facilities.
We are seeking an experienced FA or a person with a strong background in a similar role. You will be committed to delivering world class facilities across our estate, providing excellent customer service. With attention to detail and the ability to plan and prioritise workloads, you will be comfortable working both as part of a team and unsupervised.
Working pattern of 5 days out of 7. The role will include regular weekends, Bank Holidays and flexible working where necessary (for example to cover events), to ensure we provide 7 day per week cover.
Key responsibilities:
Working across a number of sites at the same time the post-holder is responsible for the following key deliverables and accountabilities:
• Issues Log/Help Desk – working with Facilities Team colleagues to respond within agreed timescales to faults & requests, delivering high quality customer service
• Compliance testing – Fire Detection, Emergency Lighting, Legionella, PAT – maintaining appropriate records and reporting faults for rectification
• Planned Preventative Maintenance – M&E routine inspection and servicing of a range of equipment and liaising with 3rd party maintenance contractors
• Planned Preventative Services – Periodic cleaning including but not limited to delivery of carpets, internal washrooms and windows.
• Porterage – room set-ups, mail and internal deliveries, moving of stock and supplies between venues
• Waste Management – monitor waste services across the estate, undertaking collections between venues
• Car Parks – maintaining and restocking equipment, responding to reactive repairs and liaising with 3rd party service provider to escalate and solve issues
• Supervising Apprentices and Volunteers, to ensure they have a safe and enjoyable experience
• Safe working – undertake appropriate risk assessments for jobs and put in place appropriate precautions to ensure the post holder and those nearby have a safe experience
• Stock levels – routinely audit and maintain stock to established levels, working with colleagues to place replenishment orders in good time
• Provide First Aid support to staff and visitors.
Internal and External Relationships
• Working collaboratively with colleagues across departments to achieve TAP’s organisational objectives
• Maintain excellent relationships with the large team of volunteers and colleagues
Health & Safety
Be committed to good health and safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
Person Specification:
Essential Desirable
Minimum of 1 years’ experience in a FA or similar role.
Facilities Management relevant qualifications – e.g. Legionella, PAT, Asbestos Awareness, Working at Height
Previous experience of conducting basic repairs – including plumbing and electrical
Experience of maintaining Mechanical & Electrical systems – e.g. Heating & Cooling systems, water & waste systems
Able to demonstrate strong Health & Safety Awareness in a working environment
Previous experience of undertaking risk assessments / fire risk assessments & remedial actions
Proven experience of working within a customer focussed environment
Experience of managing external contractors
Attention to detail and previous experience of record keeping
Previous experience of inspection, repairs and servicing of buildings and equipment
IT literacy skills
Working knowledge of Microsoft Word, Excel and Outlook
Clean Driving Licence
An Emergency First Aid qualification
Flexibility to work out of normal hours where necessary and assist with the emergency call-out rota
Previous experience of working with volunteers and / or supervising apprentices
Organised, able to prioritise and work to deadlines
Team worker but also able to work unsupervised