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Tourist Information Officer
| Posting date: | 23 January 2025 |
|---|---|
| Salary: | £18,723 per year |
| Hours: | Part time |
| Closing date: | 06 February 2025 |
| Location: | NE61 1PD |
| Remote working: | On-site only |
| Company: | Northumberland County Council |
| Job type: | Temporary |
| Job reference: | ncc/TP/58/1680/MP |
Summary
Tourist Information Officer, The Chantry, Morpeth
25 hour per week
Fixed Term for 12 months
The Morpeth Tourist Information Centre is located within the craft centre of Morpeth Chantry. The Chantry and Tourist Information centre is responsible for delivering face-to-face services, which include selling craft centre goods and providing advice and guidance to visitors of Northumberland. Customer service is of utmost importance in this role, as is a wide range of administrative duties.
We are looking for an enthusiastic individual to join the Chantry and Tourist Centre. This person will provide a first-class, customer-focused service to the residents of Northumberland and lead a team of Tourist Centre Assistants.
Duties will include:
Leading a team of Tourism Information Assistants in dealing with day-to-day customer contacts in a friendly and efficient manner, presenting a positive image of the service.
Answering telephone calls, assist visitors, take messages, and respond to enquiries on a wide range of tourist information issues in a helpful and efficient manner.
Actively lead the promotion and sale of information, literature, gifts, and souvenirs; maintain, replenish, and merchandise all stock and information.
Essential requirements:
Educated to GCSE level or equivalent experience, including numeracy and literacy
Management skills
Experience working with the public in a front-facing role
Detail-oriented with the ability to gather and report on statistical data
For more details regarding the job role and essential requirements please view the job description/person specification.
For further information about this vacancy, please contact Heather Farrar at 01670 622378 or Heather.Farrar@northumberland.gov.uk for an informal discussion.
25 hour per week
Fixed Term for 12 months
The Morpeth Tourist Information Centre is located within the craft centre of Morpeth Chantry. The Chantry and Tourist Information centre is responsible for delivering face-to-face services, which include selling craft centre goods and providing advice and guidance to visitors of Northumberland. Customer service is of utmost importance in this role, as is a wide range of administrative duties.
We are looking for an enthusiastic individual to join the Chantry and Tourist Centre. This person will provide a first-class, customer-focused service to the residents of Northumberland and lead a team of Tourist Centre Assistants.
Duties will include:
Leading a team of Tourism Information Assistants in dealing with day-to-day customer contacts in a friendly and efficient manner, presenting a positive image of the service.
Answering telephone calls, assist visitors, take messages, and respond to enquiries on a wide range of tourist information issues in a helpful and efficient manner.
Actively lead the promotion and sale of information, literature, gifts, and souvenirs; maintain, replenish, and merchandise all stock and information.
Essential requirements:
Educated to GCSE level or equivalent experience, including numeracy and literacy
Management skills
Experience working with the public in a front-facing role
Detail-oriented with the ability to gather and report on statistical data
For more details regarding the job role and essential requirements please view the job description/person specification.
For further information about this vacancy, please contact Heather Farrar at 01670 622378 or Heather.Farrar@northumberland.gov.uk for an informal discussion.
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