Disabled Badge Officer
| Posting date: | 23 January 2025 |
|---|---|
| Salary: | £25,652 to £27,363 per hour |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Portsmouth, PO12BG |
| Company: | Portsmouth City Council |
| Job type: | Permanent |
| Job reference: | pcc/TP/660/241 |
Summary
The Role:
This is a highly customer focused role and is for someone who enjoys dealing with the public, as you will be spending a lot of time talking to applicants both on the phone and face to face. This is a very busy team and you will need to be able to work under pressure and to deadlines.
Working in the Parking Team and reporting to the Parking Office Supervisor, you will be responsible for the administrative processing of applications and issuing of Blue Badges; ensuing payments are made by the applicant and answering customer queries on Blue Badges through all types of communication channels, for example email, telephone and face to face.
What you'll need to succeed
You will have a customer focused approach to work, with good communication skills, both verbal and written. You will also have the ability really listen to what is being said, show empathy and have a willingness to help.
You will have good computer skills including a good working knowledge of Microsoft applications, training on bespoke IT systems will be provided. If you are a good team player and can work well under pressure and able to meet deadlines then we would love to hear from you.
Please read the job profile for the full details of this role
Contact Details for an Informal Discussion:
E mailDenise Bastow - denise.bastow@portsmouthcc.gov.uk
How to apply
To make sure your application is above the rest, please download the Job Profile below to ensure your application matches the requirements of the role.
When completing your application you will be required to complete a personal statement, please give examples of your experience and any transferrable skills. This is your opportunity to showcase yourself and your achievements.
Please note that this role is fully office based.
We look forward to speaking with you soon.
Should you require any support in completing the application form please contactrecruit@portsmouthcc.gov.uk
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council