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Customer Relations Assistant (Temporary)
| Posting date: | 22 January 2025 |
|---|---|
| Salary: | £23,781 to £26,062 per month |
| Additional salary information: | Pro Rata |
| Hours: | Part time |
| Closing date: | 05 February 2025 |
| Location: | CF99 1SN |
| Remote working: | On-site only |
| Company: | Senedd Cymru (Welsh Parliament) |
| Job type: | Temporary |
| Job reference: | SC-044-24 |
Summary
This posts sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.
The post holders will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.
Reporting to the Customer Relations Team Manager, the successful candidates will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.
This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.
The post holders will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.
Reporting to the Customer Relations Team Manager, the successful candidates will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.
This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.