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Industrial Print Technical Specialist
| Posting date: | 21 January 2025 |
|---|---|
| Salary: | £40,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 20 February 2025 |
| Location: | East Midlands, UK |
| Remote working: | On-site only |
| Company: | Konica Minolta Business Solutions UK |
| Job type: | Permanent |
| Job reference: | 1211 |
Summary
Role: Industrial Print Service Technician
Location: Field based across the East Midlands Area - This role will also include training periods and visits to our offices in Langenhagen Germany
Package: £40,000 - £45,000 plus 10% bonus & Car Allowance
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with license with award winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking an experienced Industrial Print Technical Specialist to join our team, delivering exceptional service and support to our customers while maintaining field efficiencies and driving profitability for Konica Minolta.
This is a fantastic opportunity to be working with our KM-1e a brand new to market strategic product!
This is a next-generation model, and as the Industrial Print specialist, you will receive expert training, all the latest updates, and you will educate our internal teams and customers on everything KM1-e.'
As a trusted representative of Konica Minolta, you'll respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement all necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays to meet customer needs. In addition, you will act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
This role covers a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.
Core Responsibilities:
- To provide advice and training to customers on all aspects of the machine's functions and maintenance to ensure customers are fully aware of and utilise the full capabilities of installed device.
- To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
- To complete all necessary reporting requirements and paperwork in an accurate and timely manner.
- Ensure accurate and timely completion of all reporting and paperwork requirements.
- Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
- Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.
What We're Looking For:
- Technical expertise and a solutions-driven mindset to tackle complex challenges in the Industrial Print environment.
- Strong English language skills for effective communication both internally and externally.
- ITIL trained – Desirable
- A proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
- A commitment to upholding high standards of organization, safety, and customer service.
This role offers a fantastic opportunity for a skilled professional to thrive in a fast-paced, technical environment while making a meaningful impact on customer success and satisfaction. If you're passionate about Industrial Print technology and delivering excellence, we'd love to hear from you!
What you can expect from our hiring process?
Stage 1
Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
Teams interview with the hiring team.
Stage 3
Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
Don't meet every single requirement?
Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
ESG Initiatives at Konica Minolta
A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg
Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
Location: Field based across the East Midlands Area - This role will also include training periods and visits to our offices in Langenhagen Germany
Package: £40,000 - £45,000 plus 10% bonus & Car Allowance
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with license with award winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking an experienced Industrial Print Technical Specialist to join our team, delivering exceptional service and support to our customers while maintaining field efficiencies and driving profitability for Konica Minolta.
This is a fantastic opportunity to be working with our KM-1e a brand new to market strategic product!
This is a next-generation model, and as the Industrial Print specialist, you will receive expert training, all the latest updates, and you will educate our internal teams and customers on everything KM1-e.'
As a trusted representative of Konica Minolta, you'll respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement all necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays to meet customer needs. In addition, you will act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
This role covers a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.
Core Responsibilities:
- To provide advice and training to customers on all aspects of the machine's functions and maintenance to ensure customers are fully aware of and utilise the full capabilities of installed device.
- To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
- To complete all necessary reporting requirements and paperwork in an accurate and timely manner.
- Ensure accurate and timely completion of all reporting and paperwork requirements.
- Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
- Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.
What We're Looking For:
- Technical expertise and a solutions-driven mindset to tackle complex challenges in the Industrial Print environment.
- Strong English language skills for effective communication both internally and externally.
- ITIL trained – Desirable
- A proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
- A commitment to upholding high standards of organization, safety, and customer service.
This role offers a fantastic opportunity for a skilled professional to thrive in a fast-paced, technical environment while making a meaningful impact on customer success and satisfaction. If you're passionate about Industrial Print technology and delivering excellence, we'd love to hear from you!
What you can expect from our hiring process?
Stage 1
Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
Teams interview with the hiring team.
Stage 3
Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
Don't meet every single requirement?
Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
ESG Initiatives at Konica Minolta
A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg
Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.