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Helpdesk Administrator

Posting date:	21 January 2025
Salary:	£25,000 to £28,000 per year
Hours:	Full time
Closing date:	28 January 2025
Location:	Peterborough, Cambridgeshire, PE2 6RL
Remote working:	Hybrid - work remotely up to 1 day per week
Company:	Brook Street
Job type:	Permanent
Job reference:	BBBH393731_1737459351

Summary

Brook Street Recruitment are looking for an enthusiastic and proactive Customer Service Helpdesk Administrator. If you have vast administrative experience and are comfortable in a fast-paced environment, we want to hear from you!

Salary: Up to £28,000 per annum

Shifts: Monday - Friday (Rotation)

• 7:30 AM - 4:30 PM
• 8:00 AM - 5:00 PM
• 8:30 AM - 5:30 PM

Location: Peterborough - Hybrid (4 days in the office, 1 day from home)

Benefits:

• Private healthcare BUPA
• Holiday buy back scheme
• Employee discounts
• 23 days holidays plus Bank Hols
• Hybrid Working!
• No weekends

Key Responsibilities:

• Provide high-quality customer service and support to internal and external clients.
• Troubleshoot technical issues and provide solutions, escalating as necessary.
• Assist less experienced team members and provide guidance where needed.
• Maintain clear and accurate records of customer interactions and resolutions.
• Ensure efficient and effective administrative support within the helpdesk.

Essential Requirements:

• Extensive administrative experience (the more, the better).
• Helpdesk or technical support experience is preferred.
• Ability to hit the ground running and provide guidance to less experienced colleagues.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• A positive, problem-solving attitude.

If you are interested in this exciting opportunity then APPLY NOW, or call Kara at Brook Street Peterborough to hear more 01733 410 815

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.