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Student Support Officer
| Posting date: | 21 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Central Lancashire |
| Job type: | Temporary |
| Job reference: | 0919-24-R |
Summary
The University of Central Lancashire wishes to recruit a Student Support Officer to join the Student Support team who provide a gateway into Student Services at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
The successful candidate will focus on supporting students to make the very best of their time at the University by providing a high level, effective customer support service, covering in-person queries, as well as those received via email, over the phone and through online contact forms. In Student Support, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime. We’re dedicated to providing our students with the guidance and support they need to make the most of their time at the University. Our team aim to answer every query but if it’s something that requires more specialist help, we’ll work with the most appropriate teams to ensure a timely resolution for the student.
The post holder will also be required to work alongside other Student Support Officers specialising in an area of support i.e., operational, international, financial or wellbeing student support. Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. You will be required to work independently to resolve and understand more complex queries, referring higher level cases to our specialist support teams. Case notes and information must be recorded in a clear and accurate manner using the most appropriate system.
About you:
Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills along with outstanding verbal and written communication skills. A proven ability to analyse and solve customer support queries is essential along with being able to effectively plan, prioritise and organise your own workload. You will have a positive approach with eagerness to learn and adaptability to work effectively as part of a team alongside A ‘Levels or equivalent post-secondary qualifications, or relevant industry experience and Math’s and English to GCSE level or equivalent.
The post holder will be expected to promote Student Services and its specialist teams through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days, and welcome/induction.
The successful candidate will be required to work on a rota basis covering 5 out of every 7 days which will include approximately 12 weekend days in a year and a minimum of one evening per week until 7pm during term time. Applicants need to meet all essential criteria on the person specification to be considered for interview.
The successful candidate will focus on supporting students to make the very best of their time at the University by providing a high level, effective customer support service, covering in-person queries, as well as those received via email, over the phone and through online contact forms. In Student Support, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime. We’re dedicated to providing our students with the guidance and support they need to make the most of their time at the University. Our team aim to answer every query but if it’s something that requires more specialist help, we’ll work with the most appropriate teams to ensure a timely resolution for the student.
The post holder will also be required to work alongside other Student Support Officers specialising in an area of support i.e., operational, international, financial or wellbeing student support. Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. You will be required to work independently to resolve and understand more complex queries, referring higher level cases to our specialist support teams. Case notes and information must be recorded in a clear and accurate manner using the most appropriate system.
About you:
Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills along with outstanding verbal and written communication skills. A proven ability to analyse and solve customer support queries is essential along with being able to effectively plan, prioritise and organise your own workload. You will have a positive approach with eagerness to learn and adaptability to work effectively as part of a team alongside A ‘Levels or equivalent post-secondary qualifications, or relevant industry experience and Math’s and English to GCSE level or equivalent.
The post holder will be expected to promote Student Services and its specialist teams through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days, and welcome/induction.
The successful candidate will be required to work on a rota basis covering 5 out of every 7 days which will include approximately 12 weekend days in a year and a minimum of one evening per week until 7pm during term time. Applicants need to meet all essential criteria on the person specification to be considered for interview.
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.