Customer Service Manager
| Posting date: | 20 January 2025 |
|---|---|
| Salary: | £40,000.00 to £45,000.00 per year |
| Hours: | Full time |
| Closing date: | 27 January 2025 |
| Location: | Glasgow, Glasgow, G74 1AL |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/662801_1737400833 |
Summary
Customer Service Manager - £45K (DOE)
We are looking for a dedicated and experienced Customer Service Manager to build and lead our clients customer service function. The ideal candidate will promote a customer service excellence ethos company wide, ensuring high levels of customer satisfaction, loyalty, and retention.
Key Responsibilities:
* Develop and implement the strategy and operating approach for customer services in collaboration with the COO.
* Recruit, mentor, and develop a high-performing customer service team.
* Establish customer service and sales metrics, measures, and reporting systems.
* Ensure the delivery of outstanding customer service, creating engaged customers and facilitating organic growth.
* Take ownership of customer issues and follow problems through to resolution.
* Align service and sales procedures, policies, and standards with regulatory requirements.
* Generate regular reports for shareholders
* Manage resources and utilise assets to achieve qualitative and quantitative targets.
Qualifications:
* Proven experience as a Customer Service Manager, ideally in banking or financial services.
* Strong knowledge of management methods and customer service software, databases, and tools.
* Strategic thinking and leadership abilities.
* Advanced troubleshooting and multi-tasking skills.
* Customer service orientation.
What We Offer:
* Competitive salary and benefits package. (up to £45K)
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* Free onsite parking
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.