Retail and Events Manager
| Posting date: | 20 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 17 February 2025 |
| Location: | NR30 4AU |
| Remote working: | On-site only |
| Company: | Arena Racing Company |
| Job type: | Permanent |
| Job reference: | 266254JCP |
Summary
We are looking for a passionate and knowledgeable Retail and Events Manager to join our Great Yarmouth Racecourse team!
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Retail and Events Manager...
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes
And so much more…
About the role:
This role has responsibility for Catering including in house and third-party concessions, mobilisation of race days and events, within the Hub. In addition, the incumbent will be required to support and Deputise for the Head of Catering and Events in all areas as requested. We require you to deliver sustainable growth through enhanced revenue generation, improved service delivery, fully integrating our in-house catering teams, delivering cost savings and through maximising commercial opportunities across the Group.
This role will see you have direct responsibilities for all catering staff in the region within each of your multi sites.
Responsibilities
Deliver our product to the highest possible standard, while always taking a professional approach.
Ensure site is always raceday/EVH presentable – need to be self-motivated, conscientious, have high standards, be a good communicator and willing to work unsociable hours.
To evaluate and continually update the performance monitoring process of our catering teams service and food quality delivery.
A thorough knowledge of HACCP (Bars and Restaurant).
Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance.
Plan all rotas to cover event build up, operation and breakdown with appropriate personnel across the multi-site operation. Ensuring that all costs are within financial targets and budgets.
Liaise with the business manager to plan, monitor and develop the catering information for racing & non-racing information.
Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events.
Plan and oversee all variable labour costing for events, hospitality, retail and kitchen production maintaining budgeted restrictions.
Assist in the implementation of a coherent strategy for all areas of the catering & event business. This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group.
To establish our retail brand, presence and offer that is capable of supporting and incorporating all of the venues.
Work closely with the catering team to deliver the sites food and beverage strategy document in order to maintain planned cost of goods.
Ensure all purchasing limits are adhered to across all departments.
To maximise our Cost of Sales through set menu planning and core cards delivering high quality food in Hospitality, Restaurants, Non-Racing and all Retail areas
To maximise our Beverage sales through purchasing, retail pricing and managing controls
To create a working relationship between all Catering teams to support the key fixture / events throughout the group
Drive the working relationship and communication between Catering teams and sales teams.
Drive the working relationship between catering teams and the On-site teams.
Minimise staff turnover through positive and inclusive management of the team, encouraging input, managing fairly, celebrating success and encouraging development.
Target more direct staff recruitment, and minimise the use of agencies across all sites. Ensure there is a robust recruitment plan in place for each staffing manager.
Maintain a high degree of understanding of the company’s financial and commercial operations.
Drive operational strategies to ensure seamless, planning for all catering operations and services across each site.
The person we are looking for as a Retail and Events Manager has…..
GCSE Grade C (equivalent) or above in Maths and English.
Computer literate.
Personal License Holder
Experience:
Proven track record and experience in a similar role.
High level of interpersonal skills.
Business and strategic planning experience.
Sound IT and business systems literacy skills.
Skills and qualities:
Excellent communicator.
Works well under pressure.
Customer service focused (internal and external).
Organised, systematic and process driven. Strong leadership skills and excellent decision-making skills.
High level of commercial, analytical, reasoning, planning, project management and organisational skills.
High level of interpersonal and coaching skills.
Full & clean UK driving licence
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Retail and Events Manager...
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes
And so much more…
About the role:
This role has responsibility for Catering including in house and third-party concessions, mobilisation of race days and events, within the Hub. In addition, the incumbent will be required to support and Deputise for the Head of Catering and Events in all areas as requested. We require you to deliver sustainable growth through enhanced revenue generation, improved service delivery, fully integrating our in-house catering teams, delivering cost savings and through maximising commercial opportunities across the Group.
This role will see you have direct responsibilities for all catering staff in the region within each of your multi sites.
Responsibilities
Deliver our product to the highest possible standard, while always taking a professional approach.
Ensure site is always raceday/EVH presentable – need to be self-motivated, conscientious, have high standards, be a good communicator and willing to work unsociable hours.
To evaluate and continually update the performance monitoring process of our catering teams service and food quality delivery.
A thorough knowledge of HACCP (Bars and Restaurant).
Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance.
Plan all rotas to cover event build up, operation and breakdown with appropriate personnel across the multi-site operation. Ensuring that all costs are within financial targets and budgets.
Liaise with the business manager to plan, monitor and develop the catering information for racing & non-racing information.
Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events.
Plan and oversee all variable labour costing for events, hospitality, retail and kitchen production maintaining budgeted restrictions.
Assist in the implementation of a coherent strategy for all areas of the catering & event business. This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group.
To establish our retail brand, presence and offer that is capable of supporting and incorporating all of the venues.
Work closely with the catering team to deliver the sites food and beverage strategy document in order to maintain planned cost of goods.
Ensure all purchasing limits are adhered to across all departments.
To maximise our Cost of Sales through set menu planning and core cards delivering high quality food in Hospitality, Restaurants, Non-Racing and all Retail areas
To maximise our Beverage sales through purchasing, retail pricing and managing controls
To create a working relationship between all Catering teams to support the key fixture / events throughout the group
Drive the working relationship and communication between Catering teams and sales teams.
Drive the working relationship between catering teams and the On-site teams.
Minimise staff turnover through positive and inclusive management of the team, encouraging input, managing fairly, celebrating success and encouraging development.
Target more direct staff recruitment, and minimise the use of agencies across all sites. Ensure there is a robust recruitment plan in place for each staffing manager.
Maintain a high degree of understanding of the company’s financial and commercial operations.
Drive operational strategies to ensure seamless, planning for all catering operations and services across each site.
The person we are looking for as a Retail and Events Manager has…..
GCSE Grade C (equivalent) or above in Maths and English.
Computer literate.
Personal License Holder
Experience:
Proven track record and experience in a similar role.
High level of interpersonal skills.
Business and strategic planning experience.
Sound IT and business systems literacy skills.
Skills and qualities:
Excellent communicator.
Works well under pressure.
Customer service focused (internal and external).
Organised, systematic and process driven. Strong leadership skills and excellent decision-making skills.
High level of commercial, analytical, reasoning, planning, project management and organisational skills.
High level of interpersonal and coaching skills.
Full & clean UK driving licence