Receptionist
| Posting date: | 20 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 February 2025 |
| Location: | EC4N 8AL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 68758 |
Summary
Our values and behaviours
An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.
Excel - At service delivery, we must be the best at everything
Challenge - We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
Inspire - Have fun and be passionate about what you do.
Job objectives and responsibilities
· To follow on site policies and procedures to ensure that all visitors are greeted in a highly professional way
· Ensure that all calls are answered within 3 rings and queries are dealt with efficiently
· To deal with all visitors and associates in a professional and friendly manner
Main duties
· To greet all visitors in a professional and friendly manner (this includes internal clients)
· To understand all the procedures for all floors
· To operate the visitor management system from all the following perspectives: visitors management, room reservations, floor management and events management
· To escort guests to the lifts and to the meeting rooms
· To ensure meeting rooms are tidy and meetings do not overrun
· To set up laptops for meetings, and provide basic AV assistance
· To advise the hosts as soon as guests arrive and ensure that all visitor details are recorded
· To report any faults in the Reception area and in the meeting rooms
· Make room reservations
· Monitor reception inbox
· Provide administrative support when necessary and requested by Management
· Answer the telephone promptly and politely as per instructions, using the correct salutation
· When working a shift opening / closing please ensure all information is written in the hand-over books
· To sweep internal, external and event floors by end of business hours and send handover reports to reception and security (3,4,9,10,11,14 &15)
· To attend training courses as and when necessary
· To be able to deal with a variety of guests in a calm, professional and polite manner
· To be flexible in approach to work requirements in order to maintain the standards required as a Signature employee.
· To support emergency evacuations
· To comply with QHSE procedures in place
· Must obtain authority on any holiday requests from Management before booking time away with a third party.
· Must obtain authority for all overtime payments.
· To be able to deal with a variety of guests in a calm, professional and polite manner.
Person Specification
· Excellent telephone manner - essential.
· Quick thinker - able to use common sense and to make decisions
· Reception experience
· Room reservations experience
· Great understanding of a corporate environment
· Excellent Customer Service skills - essential
· Competent PC skills, Outlook, Manhattan, MS Word & MS Excel
· Professional and polite at all times
· Extremely Flexible - essential
· Great at multitasking - essential
· To take ownership and be accountable for own decisions
· Excellent communicator - essential
· Team player - essential
An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.
Excel - At service delivery, we must be the best at everything
Challenge - We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
Inspire - Have fun and be passionate about what you do.
Job objectives and responsibilities
· To follow on site policies and procedures to ensure that all visitors are greeted in a highly professional way
· Ensure that all calls are answered within 3 rings and queries are dealt with efficiently
· To deal with all visitors and associates in a professional and friendly manner
Main duties
· To greet all visitors in a professional and friendly manner (this includes internal clients)
· To understand all the procedures for all floors
· To operate the visitor management system from all the following perspectives: visitors management, room reservations, floor management and events management
· To escort guests to the lifts and to the meeting rooms
· To ensure meeting rooms are tidy and meetings do not overrun
· To set up laptops for meetings, and provide basic AV assistance
· To advise the hosts as soon as guests arrive and ensure that all visitor details are recorded
· To report any faults in the Reception area and in the meeting rooms
· Make room reservations
· Monitor reception inbox
· Provide administrative support when necessary and requested by Management
· Answer the telephone promptly and politely as per instructions, using the correct salutation
· When working a shift opening / closing please ensure all information is written in the hand-over books
· To sweep internal, external and event floors by end of business hours and send handover reports to reception and security (3,4,9,10,11,14 &15)
· To attend training courses as and when necessary
· To be able to deal with a variety of guests in a calm, professional and polite manner
· To be flexible in approach to work requirements in order to maintain the standards required as a Signature employee.
· To support emergency evacuations
· To comply with QHSE procedures in place
· Must obtain authority on any holiday requests from Management before booking time away with a third party.
· Must obtain authority for all overtime payments.
· To be able to deal with a variety of guests in a calm, professional and polite manner.
Person Specification
· Excellent telephone manner - essential.
· Quick thinker - able to use common sense and to make decisions
· Reception experience
· Room reservations experience
· Great understanding of a corporate environment
· Excellent Customer Service skills - essential
· Competent PC skills, Outlook, Manhattan, MS Word & MS Excel
· Professional and polite at all times
· Extremely Flexible - essential
· Great at multitasking - essential
· To take ownership and be accountable for own decisions
· Excellent communicator - essential
· Team player - essential