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Community Hub Lead
| Posting date: | 20 January 2025 |
|---|---|
| Salary: | £12.60 to £12.60 per hour |
| Hours: | Part time |
| Closing date: | 31 January 2025 |
| Location: | 22 Argyle Place, Edinburgh, Scotland EH9 1JJ |
| Remote working: | On-site only |
| Company: | Formally Known as Haeckels - PeopleCare PlanetCare |
| Job type: | Contract |
| Job reference: |
Summary
About us:
By nature we are citizens not consumers, we are collaborative, creative, caring individuals. Together we are capable of changing everything. It's about all of us.
We create game-changing skin, home, hair and body care by amplifying the natural world and pioneering biodesign in our packaging solutions.
We are driven by trying to solve the waste problem by using natural waste resources in our products, or presenting packaging solutions to our community that are fully recyclable or compostable. We use seaweed as the base for all of our products. That seaweed is picked by hand in Margate, UK. Why seaweed? Seaweed hydrates; it’s rich with valuable vitamins, minerals and amino acids; it’s anti-bacterial, skin rebuilding and anti-inflammatory; it’s all natural, and all around us. Under licence, we harvest it by hand from the beach steps away from our shop. What drives us forward is doing things differently and always evolving. What started in Margate is now sold the world over. We’re afraid to stand still. Everything we do has to have a reason to exist whilst honouring our ocean-first philosophy.
Overview:
We are excited to expand our footprint to Edinburgh and are seeking a customer-focused and community-driven individual to take on the role of Community Hub Lead. Collaborating closely with the Community Hub Manager and an established local space, you will be instrumental in shaping the customer experience and embedding our mission within the community.
Inspired by the vibrant spirit of Margate's seaside culture and tight-knit community, our Community Hubs are designed to be welcoming sanctuaries where connection meets holistic wellness. As the Community Hub Lead, your primary focus will be engaging with customers, ensuring a high-quality experience, and supporting the manager in day-to-day operations.
Role responsibilities:
Customer Engagement
Serve as the primary point of contact for customers, fostering a warm and inclusive environment that reflects our values of People Care, Planet Care, and Fair Share.
Build lasting relationships with customers by providing exceptional service and sharing knowledge about our products and services.
Actively seek feedback from customers to identify opportunities for improving the hub experience.
Community Connection
Assist the manager in developing initiatives that enhance community engagement and align with our mission.
Work with local businesses and changemakers to promote a sense of togetherness and build relationships within the Edinburgh community.
Operational Support
Support the Community Hub Manager in the day-to-day operations of the hub, ensuring smooth running of events, activations, and services.
Take ownership of specific tasks, such as scheduling, team coordination, and assisting with the execution of the event calendar.
Monitor and report on customer trends and feedback to help drive continuous improvement.
Customer Experience Excellence
Ensure every visitor has a seamless and enriching experience, whether engaging with our spa services, products, or community activities.
Collaborate with the team to exceed occupancy and satisfaction targets by delivering exceptional service.
Proactively contribute to creating an inviting space that encourages repeat visits and loyalty.
Values-Driven Practices
Actively uphold our core values of People Care, Planet Care, and Fair Share in all interactions with customers and the community.
Advocate for holistic wellness and sustainability through thoughtful communication and action.
Expectations
Demonstrate a passion for building meaningful connections with customers and the community.
Exhibit a proactive, customer-first approach, ensuring every interaction reflects our mission and values.
Support the Community Hub Manager in driving activations and initiatives that amplify the hub's presence and impact.
Commit to fostering an environment of sustainability, inclusivity, and wellness.
Commitment
Become part of a movement that celebrates the intersections of well-being, creativity, and community. Help us bring our mission to life by assisting the Community Hub Manager and elevating the customer experience in our vibrant Edinburgh hub.
We offer:
Fixed term contract 6-12 months
£12.60 per hour
32 per week (rota / day shifts, including weekends)
Pension scheme
Generous holiday
Staff discount and perks
Recruitment process:
Interviews: Start w/c 20th January 2025
Start date: Ideally w/c 27th January 2025
By nature we are citizens not consumers, we are collaborative, creative, caring individuals. Together we are capable of changing everything. It's about all of us.
We create game-changing skin, home, hair and body care by amplifying the natural world and pioneering biodesign in our packaging solutions.
We are driven by trying to solve the waste problem by using natural waste resources in our products, or presenting packaging solutions to our community that are fully recyclable or compostable. We use seaweed as the base for all of our products. That seaweed is picked by hand in Margate, UK. Why seaweed? Seaweed hydrates; it’s rich with valuable vitamins, minerals and amino acids; it’s anti-bacterial, skin rebuilding and anti-inflammatory; it’s all natural, and all around us. Under licence, we harvest it by hand from the beach steps away from our shop. What drives us forward is doing things differently and always evolving. What started in Margate is now sold the world over. We’re afraid to stand still. Everything we do has to have a reason to exist whilst honouring our ocean-first philosophy.
Overview:
We are excited to expand our footprint to Edinburgh and are seeking a customer-focused and community-driven individual to take on the role of Community Hub Lead. Collaborating closely with the Community Hub Manager and an established local space, you will be instrumental in shaping the customer experience and embedding our mission within the community.
Inspired by the vibrant spirit of Margate's seaside culture and tight-knit community, our Community Hubs are designed to be welcoming sanctuaries where connection meets holistic wellness. As the Community Hub Lead, your primary focus will be engaging with customers, ensuring a high-quality experience, and supporting the manager in day-to-day operations.
Role responsibilities:
Customer Engagement
Serve as the primary point of contact for customers, fostering a warm and inclusive environment that reflects our values of People Care, Planet Care, and Fair Share.
Build lasting relationships with customers by providing exceptional service and sharing knowledge about our products and services.
Actively seek feedback from customers to identify opportunities for improving the hub experience.
Community Connection
Assist the manager in developing initiatives that enhance community engagement and align with our mission.
Work with local businesses and changemakers to promote a sense of togetherness and build relationships within the Edinburgh community.
Operational Support
Support the Community Hub Manager in the day-to-day operations of the hub, ensuring smooth running of events, activations, and services.
Take ownership of specific tasks, such as scheduling, team coordination, and assisting with the execution of the event calendar.
Monitor and report on customer trends and feedback to help drive continuous improvement.
Customer Experience Excellence
Ensure every visitor has a seamless and enriching experience, whether engaging with our spa services, products, or community activities.
Collaborate with the team to exceed occupancy and satisfaction targets by delivering exceptional service.
Proactively contribute to creating an inviting space that encourages repeat visits and loyalty.
Values-Driven Practices
Actively uphold our core values of People Care, Planet Care, and Fair Share in all interactions with customers and the community.
Advocate for holistic wellness and sustainability through thoughtful communication and action.
Expectations
Demonstrate a passion for building meaningful connections with customers and the community.
Exhibit a proactive, customer-first approach, ensuring every interaction reflects our mission and values.
Support the Community Hub Manager in driving activations and initiatives that amplify the hub's presence and impact.
Commit to fostering an environment of sustainability, inclusivity, and wellness.
Commitment
Become part of a movement that celebrates the intersections of well-being, creativity, and community. Help us bring our mission to life by assisting the Community Hub Manager and elevating the customer experience in our vibrant Edinburgh hub.
We offer:
Fixed term contract 6-12 months
£12.60 per hour
32 per week (rota / day shifts, including weekends)
Pension scheme
Generous holiday
Staff discount and perks
Recruitment process:
Interviews: Start w/c 20th January 2025
Start date: Ideally w/c 27th January 2025