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Macmillan Cancer Support Worker
Posting date: | 20 January 2025 |
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Salary: | £31,081.00 to £33,665.00 per year |
Additional salary information: | £31081.00 - £33665.00 a year |
Hours: | Full time |
Closing date: | 28 January 2025 |
Location: | uxbridge, UB8 3NN |
Company: | NHS Jobs |
Job type: | Contract |
Job reference: | C9394-25-0030 |
Summary
Identify with the CNS patients requiring a Holistic Needs Assessment and support those requiring Level 1 psychological support within own skill base. Complete routine HNA on pre-identified patients in clinic, on the telephone and in the cancer information Centre, and escalate their concerns to CNS where appropriate. Organise own workload, ensuring the CNSs is updated of progress in line with agreed work plan. Monitor and check appointments and diagnostic tests are booked and undertaken in an appropriate and timely manner. Ensure patients receive timely and appropriate information in regard to their diagnosis and treatment and signpost to appropriate supportive leaflets and literature. Respond to telephone queries and make appropriate referral to CNS or other allied healthcare professional, and to act as a point of contact to patients. Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact and clarity, to ensure safety and understanding. Participation in obtaining and collating patient satisfaction with care using questionnaires, results of Friends and Family Test and new patient experience tools. Participation in the development and support the planning, delivery, and evaluation of Health and Wellbeing events in collaboration with the survivorship support worker. Maintain stock levels of relevant Macmillan & local support information within the clinical areas. Be aware of the particular physical and psychological needs of the patient, observe, listen and report on any changes to the patients condition or concerns, alerting the CNS or registered nursing staff so that any necessary treatment and/or reassurance can be given to maintain patient safety/well-being. Plan and organise own workload to ensure patient needs are prioritised, which will also involve liaising with several other healthcare professionals and external agencies. Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities