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Assistant Conference and Banqueting Manager
| Posting date: | 20 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary plus various benefits |
| Hours: | Full time |
| Closing date: | 19 February 2025 |
| Location: | CV7 7HR |
| Company: | Forest of Arden Hotel Limited |
| Job type: | Permanent |
| Job reference: | bb95fd5b099244e6b307 |
Summary
Job Summary
This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands-on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating excellent standards.
Supporting the Conference and Banqueting manager with the delivery of successful events throughout the year.
Candidate Profile
Experience:
- Ideally 2 years’ management experience within the hospitality industry
- Customer service experience
Skills and Knowledge:
- Ability to work under pressure
- Strong verbal and written communication skills
- Ability to listen and respond to guest needs
- Problem solving skills
- Ability to demonstrate delegation skills
Education or Certification:
- Degree qualification is desirable but not essential
Specific Duties
- Working with the C&B Manager to achieve the department strategy and goals.
- Deputise and lead the C&B operation in the absence of the C&B Manager.
- Support the operational teams to deliver high standards
- Ensure that all C&B department standards remain consistent.
- Optimise opportunities to hit and exceed budgeted targets.
- Personally welcome each client and build strong relationships
- Ensuring high levels of guest satisfaction
- Ensure that the function rooms are set up as desired and as detailed in the business event order
- Lead by example and display behaviours that team members can aspire to follow.
- Ensure all new team members are trained and developed as needed within the probationary period.
- Support the training of the team to enable them to deliver a consistently high level of service.
- Team engagement at every event, with a briefing and debrief post event
- Manage team member schedules and daily people management whilst controlling payroll
- Work with various departments
- Maximise all sales and upsell opportunities
- To complete Duty manager shifts as required
Other
- You will have a professional, organised, and friendly approach and be able to anticipate our guests needs and create memories
- There will be progression opportunities
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.