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Customer Service Administrator Apprenticeship Level 2 - Blue Mountain Water
| Posting date: | 17 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 February 2025 |
| Location: | B18 4NN |
| Remote working: | On-site only |
| Company: | Skern Training and skills |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Are you looking to start or advance your customer service skills in 2025 and move your career forward? Then read on, as we have some fantastic opportunities with Blue Mountain Water, one of the UK's leading water cooler companies.
As a Customer Service Administrator you will be responsible for planning/scheduling deliveries and services to customers and problem solving to ensure customers receive deliveries, services and installations on time.
Your Key Responsibilities will include:
• To work within the Customer Service Department making sure daily deliveries are completed as planned and manage any issues to avoid delays to customers
• To make outward bound calls to customers with regard to replenishing their stock and booking the periodic maintenance and servicing of their equipment
• Processing incoming orders onto customer database (system)
• Respond to customers queries to confirm deliveries (time, quantity or any changes)
• To provide customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules (due to unforeseen circumstances) maintaining good communication
• To resolve customers’ complaints (delivery or service problems) doing it proactively and in good time
• To respond via telephone and email to incoming sales enquiries (quotes) and sale orders
What skills will you bring to the job role?
• Ability to efficiently plan, prioritise and organise daily tasks
• Capable of making decisions and problem-solving
• Competent with MS Office, especially with Excel
• Excellent speaking and writing skills
• Excellent telephone manner
• Geographical knowledge of the UK motorway system (for route planning)
• Experience in a similar position preferably within the field of logistics or customer service is preferred, but not essential as training is given
• Flexible and a quick learner
As a Customer Service Administrator you will be responsible for planning/scheduling deliveries and services to customers and problem solving to ensure customers receive deliveries, services and installations on time.
Your Key Responsibilities will include:
• To work within the Customer Service Department making sure daily deliveries are completed as planned and manage any issues to avoid delays to customers
• To make outward bound calls to customers with regard to replenishing their stock and booking the periodic maintenance and servicing of their equipment
• Processing incoming orders onto customer database (system)
• Respond to customers queries to confirm deliveries (time, quantity or any changes)
• To provide customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules (due to unforeseen circumstances) maintaining good communication
• To resolve customers’ complaints (delivery or service problems) doing it proactively and in good time
• To respond via telephone and email to incoming sales enquiries (quotes) and sale orders
What skills will you bring to the job role?
• Ability to efficiently plan, prioritise and organise daily tasks
• Capable of making decisions and problem-solving
• Competent with MS Office, especially with Excel
• Excellent speaking and writing skills
• Excellent telephone manner
• Geographical knowledge of the UK motorway system (for route planning)
• Experience in a similar position preferably within the field of logistics or customer service is preferred, but not essential as training is given
• Flexible and a quick learner